Activities and Decisions

You can view and act on the activities that are assigned to you.

The page displays pending activities. The activities are sorted by due date. Any activities that are due within 24 hours are marked with a stop watch icon.

You can choose to view the activities in these two types of views: Summary and Detail. The default view of the activities is the Summary view. To switch the view, select Detail from the View Option drop-down list.

You can also sort the activities by the person that the activity is requested for. The activities are displayed in alphabetical order according to the person's name. You can sort the activities in either ascending or descending order.

If you are assigned many requests, they are displayed on multiple pages. The default setting is 25 requests per page.

To locate a request, type a name or word string that you want to find in the search field and then click the search icon. You can also click a category from the quick search options. The quick search options are filters that help to narrow your search. You can apply subsequent quick search options to further narrow you search results. You can also use a string search in addition to quick search categories.

If an activity has a lock icon, it means that another assigned participant chose to work on the activity and locked it. You cannot act on it.

Escalated items are highlighted for your attention.

When you open the page, the first activity that you can act on from the Identity Manager Service Center is automatically expanded for you.

You can select and act upon individual activities or you can click Select Multiple to act on several activities at the same time.

The Select Multiple option is only available for work order and decision based activities. For example, approvals, separation of duty violations, and simple user re-certifications. You must individually choose and work on Request for information and Compliance alert type of activities.

When you select a decision based activity, you can approve or reject it. You can also go to the View Details to review the request information and act on the request.

When you select a work order activity, you can select successful, warning, or failure. Select Successful if you completed the work order. Depending on how the workflow is configured, the work order either completes or proceeds to the next step. Select Warning if the work order is only partially complete. Select Failure if you cannot complete the work order.

When you select a request for information activity, you can provide additional information for the request and submit it.

When you select a compliance alert, you can either defer it or correct the non-compliance.

For an approval activity, a request might have dependent accesses. You can view the information about the dependent accesses by clicking the information icon that is associated with the request. If the current activity is an approval, the dependent accesses are automatically granted to the user. If you reject the activity, the dependent accesses are not granted to the user.

If the activity is for a user re-certification where you must specify review actions instead of simple decision actions, user re-certification details are displayed.