Retrieving logs

Use the Log Retrieval and Configuration page to view, save, or clear the log files. You can also use the page to configure the server log settings for the IBM® Security Verify Governance virtual appliance.

About this task

See Table 1 for a list of available logs, which can help you to diagnose or troubleshoot the logs from the Log Retrieval and Configuration page.
Table 1. Available logs to help you diagnose or troubleshoot
Tab Tab description Log file name Description

Appliance

Helps debug any configuration failures that occur in the virtual appliance.

 Server System out

Logs that trace the operation of the virtual appliance. The system out and system message files contain informational, warning, and error messages.
Server Message

Logs that trace the operation of the virtual appliance. The system out and system message files contain informational, warning, and error messages.
Server System trace

The system trace file contains the most detailed information. It contains all messages in the system out file as well as debug-level messages.

Identity

Identifies issues in the Identity applications.
  • IBM Verify Governance Application server message
  • IBM Verify Governance Application server system trace
  • IBM Verify Governance trace log

Logs that trace the operation of the IBM Verify Governance application. The server message file contains informational, warning, and error messages. The server system trace file contains all messages in the system out file as well as debug-level messages. The server trace log contains messages of varying severity level, depending on configuration.
  • Security Directory Integrator server log
  • Identity Brokerage Application server message
  • Identity Brokerage Application server system trace

Logs that trace the operation of the Identity Brokerage application. The server message file contains informational, warning, and error messages. The server system trace file contains all messages in the system out file as well as debug-level messages. The Security Directory Integrator server log traces the operation of the on-board Security Directory Integrator and contains messages of varying severity level, depending on configuration.
OpenID

Identifies issues in the internal OpenID connection provider for the Identity applications.

The logs are available also if the internal OpenID connection provider is disabled.
  • Admin Console Open ID provider server message
  • Admin Console Open ID provider server system trace
  • Service Center Open ID provider server message
  • Service Center Open ID provider server system trace

Trace and message logs that track the operations of the internal OpenID connection provider on the UI interfaces.

To see the system traces, you must first enable tracing with the lmi > trace > enable virtual appliance CLI command. If you do not first enable tracing, the trace logs show empty.

Procedure

  1. From the top-level menu of the Appliance Dashboard, select Manage > Maintenance > Log Retrieval and Configuration.
  2. On the Log Retrieval and Configuration page, do one of the following actions.
    • Click Appliance to open the Appliance tab.
    • Click Identity to open the Identity tab.
  3. From the Log Retrieval and Configuration table of the Appliance tab, select a log file.
    For more information about the Appliance and the Identity log files, see Table 1.
  4. Take any of the following actions:
    • Click View to display the contents of the selected log file in Log file of the Log Content window.
    • Click Download to save or download a copy of the log file.
    • Click Refresh to display the most recent version of the log file, including changes that were made to the data since it was last refreshed.
      Note: You need not select any file to refresh the data.
    • Click Clear and confirm the action to remove the contents from the selected log file.