Error messages and problem solving

A warning or error message might be displayed in the user interface to provide information about the adapter or when an error occurs.

Table 1 contains warnings or errors which might be displayed in the user interface when the Siebel JDB Adapter is installed on your system.
Table 1. Messages and actions
Message number Message Action
CTGIMT600E An error occurred while establishing communication with the Security Directory Integrator server.
  • Verify that the Security Directory Integrator-Based Adapter Service is running.
  • Verify that the URL specified on the service form for Security Directory Integrator is correct.
CTGIMT001E The following error occurred.

Error: Error communicating with Siebel Server using Java Data Beans. Could not open a session in 4 attempts. {1} (SBL-JCA-200) OR Code Page "UTF-8" is not supported. Use "-encoding" option to change the file encoding. (SBL-JCA-328)

  • Verify that the Siebel server is running.
  • Verify that the port specified in connect string can be reached from Security Directory Integrator workstation and that no firewall or other security product prevents communication between them.
  • Verify that the dispatcher JVM is not using the UTF-8 code page (which is by default on Linux). The code page for JVM can be changed using -Dfile.encoding option.
CTGIMT001E The following error occurred.

Error: NoClassDefFoundError for class: com.siebel.data.SiebelException

Ensure that Siebel.jar and SiebelJI_lang.jar files are placed in the ITDI_HOME/jars/3rdparty/others directory.

CTGIMT001E The following error occurred.

Error: [JavaPackage com.ibm.di. utils. SiebelJDBAdapterUtils. Get[LDAP/JDBC]Connector] is not a function.

Ensure that the correct dispatcher is installed.

CTGIMT001E The following error occurred.

Error: SBL-SVR-00040: Internal: Informational, encrypted parameter. OR The following error occurred. Error: Siebel authentication error.

Verify that the Siebel Administrator name and password are correct.
CTGIMT001E The following error occurred.

Error: null

Verify that port number is specified in connect string.
CTGIMT001E The following error occurred.

Error: [error message]

Verify that the required parameter specified in the error message is given correctly.
CTGIMT003E The account already exists. The user has already been added to the resource. This error might occur if you are attempting to add a user to the managed resource and IBM® Security Privileged Identity Manager is not synchronized with the resource. To fix this problem, schedule a reconciliation between IBM Security Privileged Identity Manager and the resource. See the online help for information about scheduling a reconciliation.

For Siebel server using LDAP authentication this error might occur if the Siebel user is not present but the corresponding LDAP user exists.
CTGIMT015E An error occurred while deleting the username account because the account does not exist. This error might occur when you attempt to delete a user. This error might also occur if you attempt to change the password for a user. To fix the problem, ensure that:
  • The location specified for the managed resource is correct.
  • The user was created on the resource.
  • The user was not deleted from the resource.
  • If the user does not exist on the resource, create the user on the resource and then schedule a reconciliation. See the online help for information about scheduling a reconciliation.
CTGIMT009E The account username cannot be modified because it does not exist. This error might occur when you attempt to modify a user. This error might also occur if you attempt to change the password for a user. To fix the problem, ensure that:
  • The location specified for the managed resource is correct.
  • The user was created on the resource.
  • The user was not deleted from the resource.
  • If the user does not exist on the resource, create the user on the resource and then schedule a reconciliation. See the online help for information about scheduling a reconciliation.
CTGIMT211E The account was not added/modified/deleted due to a system error: An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393). Verify that the Siebel.jar and SiebelJI_enu.jar files in ITDI_HOME/jars/3rdparty/others directory are copied from the same Siebel server being used to manage the users.
CTGIMT222W The account is already suspended. This error might occur if you attempt to suspend an account that was already suspended.
CTGIMT224W The account is already restored. This error might occur if you attempt to restore an account that was already restored.