Error messages and problem solving

A warning or error message might be displayed in the user interface to provide information about the adapter or when an error occurs.

Table 1 and Table 2 contain warnings or errors which might be displayed in the user interface when the PeopleTools Adapter is installed on your system.
Table 1. Specific warning and error messages and actions
Message number Message Action
CTGIMT600E An error occurred while establishing communication with the IBM® Tivoli® Directory Integrator server.
  • Verify that the IBM Security Directory Integrator-Based Adapter Service is running.
  • Verify that the URL specified on the service form for Tivoli Directory Integrator is correct.
CTGIMT001E The following error occurred.

Error: Unable to connect to PeopleSoft Application server.
  • Verify that the PeopleSoft Application Server is running.
  • Verify that the credentials specified on the service form of the PeopleSoft Application Server are correct.
  • Verify that the PeopleSoft administrator user name and password specified on the service form of the PeopleSoft Application Server are correct.
CTGIMT003E The account already exists. The user has already been added to the resource. This error might occur if you are attempting to add a user to the managed resource and Tivoli Identity Manager is not synchronized with the resource. To fix this problem, schedule a reconciliation between Tivoli Identity Manager and the resource. See the online help for information about scheduling a reconciliation.
CTGIMT015E An error occurred while deleting the username account because the account does not exist. This error might occur when you attempt to delete a user. This error might also occur if you attempt to change the password for a user. To fix the problem, ensure that:
  • The user was created on the resource.
  • The user was not deleted from the resource.
  • If the user does not exist on the resource, create the user on the resource and then schedule a reconciliation. See the online help for information about scheduling a reconciliation.
CTGIMT009E The account username cannot be modified because it does not exist. This error might occur when you attempt to modify a user. This error might also occur if you attempt to change the password for a user. To fix the problem, ensure that:
  • The user was created on the resource.
  • The user was not deleted from the resource.
  • If the user does not exist on the resource, create the user on the resource and then schedule a reconciliation. See the online help for information about scheduling a reconciliation.
Table 2. General warning and error messages and actions
Message Action

LoadConnectors:

java.lang.NoClassDefFoundError:psft/pt8/joa/JOAException

 The psjoa.jar file is missing. Verify that the file exists in the ITDI_HOME/jars/3rdParty/IBM directory.

InitConnectors:

java.lang.Exception: Unable to GetComponent Interface ABC_XYZ

 The PeopleSoft Component Interface classes are unavailable. Perform the following steps:
  • Verify that the CompIntfc.jar file (which contains the ENROLE_AGENT Component Interface project classes) is present in the jars subdirectory of the ITDI_HOME directory.
  • Verify that the CompIntfc.jar file contains classes for the required ENROLE_AGENT Component Interface project.
  • If necessary, add the path of the jars subdirectory to the ITDI CLASSPATH variable.
  • A system error occurred while adding an account. The account was not added.
  • A system error occurred while modifying an account. The account was not changed.
  • A system error occurred while deleting an account. The account was not deleted.
  • The search failed due to a system error.
 To fix this problem, ensure that:
  • The CompIntfc.jar and psjoa.jar are present appropriate locations of the Security Directory Integrator.
  • The ENROLE_AGENT Component Interface project is deployed on the PeopleSoft resource.
  • The network connection is not slow between the IBM Security Privileged Identity Manager and the Security Directory Integrator or the Security Directory Integrator and the managed resource.
  • The account was added but some attributes failed.
  • The account was modified but some attributes failed.
  • The account was deleted successfully, but additional steps failed.
 The account was created, modified, or deleted, but some of the specified attributes in the request were not set. See the list of attributes that failed and the error message that explains why the attribute failed. Correct the errors associated with each attribute and perform the action again
Note: You might want to review the documentation for the operating system of the managed resource to determine the correct values for some attributes.
.
  • The user cannot be modified because it does not exist.
  • An error occurred while deleting the account because the account does not exist.
 This error might occur when you attempt to modify or delete a user. This error might also occur if you attempt to change the password for a user. To fix the problem, ensure that:
  • The location specified for the managed resource is correct.
  • The user was created on the resource.
  • The user was not deleted from the resource.
If the user does not exist on the resource, create the user on the resource and then schedule reconciliation. See the online help for information about scheduling reconciliation.
  • Search filter error
  • Invalid search filter
 The filter specified in the search request is not correct. Specify the correct filter and perform the search action again.
The application could not establish a connection to hostname. Ensure that SSH is enabled on the managed resource.
Adapter profile is not displayed in the user interface after installing the profile. You must stop and restart the Security Directory Integrator server, or wait until the cache times out (up to 10 minutes) for IBM Security Privileged Identity Manager to refresh the list of attribute names.