Error messages and problem solving
You might encounter some problems at run time. Use this information to resolve some of these common runtime problems.
| Error messages | Problem descriptions |
|---|---|
| Workflow Activity Status Failed CTGIMA407E A configured workflow activity expected to receive 1 parameters, but 0 parameters were received for <workflow_name> workflow that was processing the <activity_name> activity. |
If no further information is supplied in IBM® Security Identity Manager request details, enable the 'Detail Logging' option on the SAP GRC Service Attributes tab then inspect the IBM Security Identity Manager trace.log file for the root cause. Possible reasons include; incorrect SAP GRC Access Control username/password, SAP GRC Access Control user is unauthorized, Access Control Submit Request URL is incorrect, IBM Security Identity Manager workflow is incorrectly configured, or SAP GRC Access Control rejected the request due to invalid data supplied on the request. |
GRC Request failed : This is the message received from SAP GRC V10: ' msgNo= , msgType= , msgStatement= . ' |
Incorrect URL for the relevant SAP GRC Access Control 10.0 and 10.1 web services have been specified so no error message was returned by the SAP GRC Access Control web service call. Revise the SAP GRC Service Attributes Tab on the service form to correct the relevant URL. |
| Risk Analysis returns ERROR when no risk results
are found. GRC Request failed : This is the message received from SAP GRC V10: ' msgNo=4 , msgType=ERROR , msgStatement=Invalid input or no data found for given input data. . ' |
This message is returned by the SAP GRC Access Control 10.0 and 10.1 risk analysis web service when no risk results are found. It receives no special handling by the IBM Security Identity Manager Adapter for SAP GRC Access Control 10.0 and 10.1. For more information on the problem see SAP Note “1692553 - Risk Analysis web service output is wrong when no risks”. |
| GRC Request failed. This is the message received from SAP GRC V10: ' msgNo=4 , msgType=ERROR , msgStatement=Invalid Item Name. . ' |
Indicates invalid configuration of either the SAP GRC Access Control connector (System Identifier) referenced on the IBM Security Identity Manager service form, or one or more of the roles specified on the request have not been imported correctly into IBM Security Identity Manager 10.0 and 10.1. |
| Activity status terminated. | Inspect IBM Security Identity Manager trace.log. Potential cause is IBM Security Identity Manager workflow misconfiguration such as missing relevant data. |
| Notification Failed SEVERE: File Not Found Exception during Connection: [java.io.FileNotFoundException: SAPNotify.props (The system cannot find the file specified.)] |
SAPNotify.props file
is missing. The SAPNotify.props file needs to be
existed in the same location where the notifier script is being executed. |
| Notification Failed SEVERE: File Not Found Exception during Connection: [java.io.FileNotFoundException: \data\enRole.properties (The system cannot find the path specified.)] |
Cannot locate the enRole.properties file. Define itim.home in the SAPNotify.props file. For example itim.home=C:/Program Files/IBM/itim |
| Notification Failed SEVERE: A value for the property itim.user was not found in SAPNotify.props |
The user name to login to the Identity Manager server is missing. Define itim_user in the SAPNotify.props file. |
| Notification Failed SEVERE: A value for the property itim.pswd was not found in SAPNotify.props |
The password for the Identity Manager user is missing. Define itim_pswd in the SAPNotify.props file |
| Notification Failed SEVERE: A value for the property GRCUserName was not found in SAPNotify.props |
The user name to login to SAP GRC Access Control system is missing. Define GRCUserName in the SAPNotify.props file. |
| Notification Failed SEVERE: A value for the property GRCPassword was not found in SAPNotify.props |
The password for the SAP GRC Access Control user is missing. Define GRCPassword in the SAPNotify.props file. |
| Notification Failed SEVERE: A value for the property GRCStatusURL was not found in SAPNotify.props |
The SAP GRC Access Control 10 Audit Logs Web Service URL is missing. Define the correct URL for the audit logs web service in the SAPNotify.props file. For example: http://sapgrc10:8000/sap/bc/srt/ rfc/sap/grac_audit_logs_ws/001/ grac_audit_logs_ws/binding?sap-client=001 |
| Notification Failed SEVERE: Exception occurred during request lookup [( 500 ) SRT: Unexpected failure in SOAP processing occurred: ("No Web service configuration for this access path: "/sap/bc/srt/rfc/sap/grac_audit_log_ws/001/grac_aud"")] |
Incorrect web service URL has been defined in the SAPNotify.props file. Verify the URL for the GRCNotifyURL property. |
| Notification Failed SEVERE: WSWS3938E: The message is enclos ebServicesFault faultCode: HTTP faultString: ( 401 ) Unauthorized faultActor: http://10.150.22.7:8000 faultDetail: null: WSWS3192E: Error: return code: ( 401 ) Unauthorized |
Incorrect SAP GRC Access Control user password has been defined in the SAPNotify.props file. Verify the GRCPassword property. |
| Notification Failed SEVERE: Login Exception during Connection: [com.ibm.itim.apps.ITIMFailedLoginException: The information used to login is not correct.] com.ibm.itim.apps.ITIMFailedLoginException: The information used to login is not correct. |
Incorrect Identity Manager user password has been defined in the SAPNotify.props file. Verify the itim.pswd property. |
| GRC Request failed : This message is received from SAP GRC V10: ' msgNo=4 , msgType=ERROR , msgStatement=Invalid request initiation system. . ' |
An incorrect value has been supplied for the System Identifier on the GRC Service Attributes. Revise the value and correct the System Identifier to match the name of the relevant SAP connector in GRC 10.0 and 10.1. |
| GRC Request failed : msgNo= , msgType= , msgStatement=Primary email address on the Communications tab is not in the correct format. |
The email address on the Communications tab needs to be input using a particular syntax. For more information about this format consult the “Special Attributes” section in the SAP NetWeaver Adapter Installation and Configuration Guide. The GRC 10.0 and 10.1 integration inserts the standard email address into the user information email address field as required by the GRAC_USER_ACCES_WS web service. |