Error messages and problem solving

A warning or error message might be displayed in the user interface to provide information about the adapter or when an error occurs.

Table 1 and Table 2 contain warnings or errors, which might be displayed when the IBM Security Secret Server and Thycotic Secret server adapter is installed on your system.

Table 1. Specific messages and actions
Message number Message Action
CTGIMT600E An error occurred while establishing communication with the IBM Security Directory Integrator server.
  • Verify that the IBM Security Directory Integrator-based adapter service is running.
  • Verify that the URL specified on the service form for IBM Security Directory Integrator is correct.
CTGIMT001E The following error occurred.

Error: authenticating: Ensure username/password of the secret server URL are correct.
  • Verify that the IBM Security Secret Server and Thycotic Secret server URL is running.
  • Verify that the IBM Security Secret Server and Thycotic administrator user name and password that is specified on the service form of the IBM Security Secret Server and Thycotic Secret server are correct.
CTGIMU107W The following error occured:

Test Connection Fails: The connection to the specified service cannot be established.

 Verify the service information and try again.
ibmdi.log
The service name might contain special characters that IBM Security Directory Integrator can not handle. For example, “/”.
Table 2. General messages and actions
Message Action 
java.lang.NoClassDefFoundError: 
org.apache.http.client.ClientProtocolExc
eption
 The httpclient-4.5.2.jar file is missing. Verify that the file exists in the ITDI_HOME/jars/3rdParty/IBM directory. 
Adapter profile is not displayed in the
 user interface after installing 
the profile.
 You must stop and restart the Security Directory Integrator server or wait until the cache times out (up to 10 minutes) for IBM® Security Identity Manager to refresh the list of attribute names.