Error messages and problem solving

A warning or error message might be displayed in the user interface to provide information about the adapter or when an error occurs.

The following table contains warnings or errors which might be displayed in the user interface if the Windows Local Account Adapter is installed on your system.

Table 1. Warning and error messages
Warning or error message	Possible cause	Corrective action
The user name could not be found.	A request was made to either modify, suspend, restore, or delete a user account that does not exist on the managed resource.	Perform a reconciliation operation to ensure that the user exists on the managed resource and is not directly deleted or modified on the managed resource.
The user account already exists.	This error occurs when a request is made to add a user account that exists.	Create a user account with another user ID. For information about creating a user account, see the IBM® Security Identity Governance and Intelligence product documentation.
Error removing home directory.	This error occurs when: The Remove Home Directory check box is not selected on the account form. The value of the Home Directory attribute is not cleared.	Perform the following steps on the account form: Select the Remove Home Directory check box. Clear the value of the Home Directory attribute.
Error setting user attributes.	This error occurs when a request is made to either add or modify a user account without correct values specified for the optional account form attributes.	Ensure that you specified appropriate values to the optional attributes on the account form.
Error enumerating user accounts.	This error occurs when a reconciliation operation is performed and the required administrative access rights are not provided to the user on the managed resource.	Ensure that the user has the required administrative access rights on the managed resource to perform the reconciliation operation.
The group already exists	This error occurs when a request is made to add a new group that already exists on the managed resource.	Create a group with a unique name.
Group not found.	This error occurs when an attempt is made to add a user to a group that does not exist on the managed resource.	Perform a reconciliation operation to verify whether the group exists on the managed resource.
User is already a member of Group.	The user is already a member of the group specified.	The user is already a member of the local group that is specified on the account form. No action is required.
The password is too short.	This error occurs when the user account password does not comply to the password policy requirements.	Check the minimum password length, password complexity, and password history requirements. Ensure that the: Password meets the minimum required length. Password is complex. Password meets the password policy requirements. For more information about the password policy, see the Local Security settings on the managed resource.
Error creating a user. Error: 5 - Access is denied.	This error occurs when an attempt is made to add a user on the managed resource, however, the user does not have the required administrative rights.	Ensure that the user account used by the adapter service has the required administrative rights on the managed resource to perform the add operation.
Error deleting a user. Error: 5 - Access is denied.	This error occurs when an attempt is made to delete a user on the managed resource, however, the user does not have the required administrative rights.	Ensure that the user account used by the adapter service has the required administrative rights on the managed resource to perform the delete operation.
The network path was not found.	This error occurs in the following situations: The specified network path is incorrect. The specified server name is unavailable in the network.	Ensure that: The network path specified on the account form is correct. For example, when you want to create a home directory, then provide the path in the following format on the account form: `\\servername\sharename\foldername` Note: The Windows Local Account Adapter supports creation and deletion of only Universal Naming Conventions (UNC) home directories. Specify the UNC home directory path in the following format: `\\servername\sharename\foldername` Ensure that the server name exists on the managed resource.