Error messages and problem solving

A warning or error message might be displayed in the user interface to provide information about the adapter or when an error occurs.

Table 1 and Table 2 contain warnings or errors, which might be displayed when the PeopleSoft HR feed adapter is installed on your system.

Table 1. Specific messages and actions
Message number Message Action
CTGIMT600E An error occurred while establishing communication with the IBM Security Directory Integrator server.
  • Verify that the IBM Security Directory Integrator-based adapter service is running.
  • Verify that the URL specified on the service form for IBM Security Directory Integrator is correct.
CTGIMT001E The following error occurred.

Error: Unable to connect to PeopleSoft Application server.
  • Verify that the PeopleSoft Application Server is running.
  • Verify that the credentials that are specified on the service form of the PeopleSoft Application Server are correct.
  • Verify that the PeopleSoft administrator user name and password that is specified on the service form of the PeopleSoft Application Server are correct.
Table 2. General messages and actions
Message Action 
LoadConnectors:
java.lang.NoClassDefFoundError:
psft/pt8/joa/JOAException
 The psjoa.jar file is missing. Verify that the file exists in the ITDI_HOME/jars/3rdParty/IBM directory. 
InitConnectors:
java.lang.Exception:
Unable to GetComponent Interface ABC_XYZ
 The PeopleSoft Component Interface classes are not available. Complete the following steps:
  • Verify that the CompIntfc.jar file (which contains the ENROLE_PERSON Component Interface project classes) is in the jars subdirectory of the ITDI_HOME directory.
  • Verify that the CompIntfc.jar file contains classes for the required ENROLE_PERSON Component Interface project.
  • If necessary, add the path of the jars subdirectory to the ITDI CLASSPATH variable.
 
The search failed due to a system error.
 Ensure that:
  • The CompIntfc.jar and psjoa.jar are in the appropriate locations of the Security Directory Integrator.
  • The ENROLE_PERSON Component Interface project is deployed on the PeopleSoft resource.
  • The network connection is not slow between the IBM® Security Identity ManagerIBM Security Identity Governance and IntelligenceIBM Security Privileged Identity Manager and the Security Directory Integrator or the Security Directory Integrator and the managed resource.
 
The application could not establish a
 connection to hostname.
 Ensure that SSH is enabled on the managed resource. 
Adapter profile is not displayed in the
 user interface after installing 
the profile.
 You must stop and restart the Security Directory Integrator server or wait until the cache times out (up to 10 minutes) for IBM Security Identity ManagerIBM Security Identity Governance and IntelligenceIBM Security Privileged Identity Manager to refresh the list of attribute names.