BMYCO0013

IBM Storage Fusion software error.

Severity

Critical

Error conditions

The error message can be for the following conditions:

  • Unable to find if rackSerial number in appliance-info config map
  • Unable to read configmap.
  • Unable to update kickstart configmap with new node entry
  • Storage node upsize on multi-rack is not supported
  • Failed to read the kickstart configmap, it could be missing or empty.
  • Failed to parse the kickstart, malformed kickstart configmap
  • Malformed kickstart configmap
  • Internal error: Failed to create the appliance-info configmap.
  • Failed to read the appliance-info configmap, it has no data.
  • Failed to read kickstart data, either rack serial " + rackSerial + " is missing in the appliance-info or reading/parsing failed
  • Failed to perform power operation on the node
  • Failed to update scale CR post disk upsize, error
  • Failed to detect NVME after performing resetsp
  • Failed to read appliance-info configmap data
  • Failed to get Rack details from appliance-info configmap
  • Failed read kickstart configmap
  • Failed to parse kickstart configmap
  • Failed to get management switch information from kickstart configmap
  • Failed to retrieve information from management switch
  • Failed to get the location of a new node from rackinfo configmap
  • Failed to get rack-id from appliance-info configmap
  • Failed to get management switch credentials from secret
  • IBM serial number is not set for the node located at rack unit.
  • Failed to connect to the BMC of the node.
Note: This error code is related to the error conditions that are encountered in the controller due to IMM connectivity or other Kubernetes get operations.

All of the error conditions have built-in retries. However, there shall be support tickets to check the appliance if the event persists for a longer duration. If the condition is transient, it recovers automatically. Otherwise, IBM Support checks the appliance.

User response

Do the following steps to diagnose the error:
  1. If you have enabled Call Home feature, then the system automatically collects compute collection set logs and raises a Call Home ticket.
  2. If you have not enabled Call Home feature, collect the Nodes logs and contact IBM support .