Submitting problem reports

If you find a problem with the IBM® SDK, make a report through the product that supplied the SDK.

For example, if the SDK is bundled with WebSphere® Application Server, report the problem through the WebSphere Application Server support process.

The SDK is also delivered as a stand-alone z/OS program product:
  • IBM Semeru Runtime Certified Edition for z/OS®, V21 (5655-JB1)
If you are using the standalone product, support is available through the normal z/OS operating system support structure. For more information, see https://www.ibm.com/systems/z/os/zos/tools/java/index.html.

Before submitting a Java™ problem to IBM follow the guidance provided in Troubleshooting and support. If you are unable to fix the problem, and you have an IBM support contract, follow the instructions on the Java SDK troubleshooting page for reporting the problem to IBM Support. You might be asked to run the IBM Support Assistant Data Collector tool, which collects diagnostic data from your system to assist IBM when analyzing your problem. More information about this tool is provided on that page.

More information about support contracts for IBM products can be found in the IBM Support Guide.