Zendesk supported attributes and error handling

The following tables describe the supported attributes and error handling available when configuring provisioning for Zendesk.

Supported attributes

Table 1. Attributes

Attribute name	Description	Mapped Cloud Directory attribute (default mapping)	Type	Mandatory	Modifiable
alias	User's display alias	None	String	No	Yes
details	Any details that you want to store about the user.	None	String	No	Yes
email	User's email address	email	String	Yes	No
external_id	User's unique identifier from another system	None	String	No	Yes
locale	User's locale	None	String	No	Yes
Moderator	Designates whether the user has forum moderation capabilities.	None	String	No	Yes
name	User's name	name	String	Yes	Yes
notes	Any notes that you want to store about the user.	None	String	No	Yes
only_private_comments	If set to true, the user can create private comments only.	None	String	No	Yes
phone	User's phone number	mobile_number	String	No	No
restricted_agent	Indicates whether the agent has any restrictions.	None	String	No	Yes
role	The user's role. Possible values are "end-user", "agent", or "admin".	None	String	No	Yes
time_zone	User's time zone	None	String	No	Yes
verified	Indicates whether the user's primary identity is verified.	None	String	No	Yes

Error handling

Table 2. Error codes

Sr. No.	Status code	Definition
1.	400	Invalid input error
2.	401	Authentication error
3.	403	Forbidden error
4.	404	Resource not found error.
5.	409	Resource conflict error
6.	422	Unprocessable entity error
7.	429	Confirmed rate limit error