BN Messages
CSIBN0000E The system cannot process the request because an internal error occurred.
Explanation
This error might be a temporary system or network problem. If it persists contact your administrator.
Action
Check the logs to determine the issue and the corrective action.
CSIBN0001E The system cannot process the request because you are not authorized to access this resource.
Explanation
You do not have the necessary credentials to access this resource. If you need to use this resource, contact your administrator to request access to the resource.
Action
Check the logs for errors.
CSIBN0002E The system cannot process the request because you are not authorized to access this resource.
Explanation
You do not have the necessary entitlements to access this resource. If you need to use this resource, contact your administrator to request access to the resource.
Action
Review and assign the required entitlements for the requested resource to the user.
CSIBN0003E The system cannot process the request because the tenant was not found.
Explanation
Either the hostname was incorrectly entered, or the tenant does not exist, or is not active.
Action
Check that the hostname was correctly entered. If correct, contact the Tenant Orchestration Portal Administrator to verify the tenant hostname and status. If the tenant is disabled, request to change its status to active.
CSIBN0004E The system cannot process the request because the request body contains improperly structured JSON.
Explanation
The request parameter content type requires JSON format. The request body must follow the JSON syntax and must be well-formed. For more information about JSON syntax, see https://www.json.org.
Action
Update the request body to comply with the JSON format. For more information, see https://www.json.org.
CSIBN0005E The system cannot process the request because the request body is invalid: reason
Explanation
The request parameter content type requires JSON format. The request body must follow the JSON syntax and must be well-formed. For more information about JSON syntax, see https://www.json.org.
Action
Update the request body to use the appropriate JSON structure for the requested action. For more information, see https://www.json.org.
CSIBN0006E The system cannot process the request because the value [value] is invalid.
Explanation
The request cannot be processed because the request body must contain only property values that are allowed values.
Action
Specify an allowable value for the property and resubmit the request.
CSIBN0007E The system cannot process the request because the value for the pagination query parameter is invalid. A valid value is a number between 1 - 1000.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0008E The system cannot process the request because the value for the sort query parameter is invalid. Each attribute must be prefixed with either + for ascending or - for descending order. Use a comma (,) to separate multiple attributes.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0009E The system cannot process the request because the value for the search query parameter is invalid. Valid operators for Strings are =, !=, and contains. Use double quotation marks for the search values. Valid operators for Booleans are = and !=. Valid operators for Numbers are >=, >, <=, <, =, and !=.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0010E The system cannot process the request because the value for the filter query parameter is invalid. Filter values must be inclusive or exclusive only. They cannot be combined. Use a comma (,) to separate multiple filter parameters.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0011E The system cannot process the request because the authentication factor is either disabled or not supported.
Explanation
The authentication factor in the request must be a supported austhentication factor and it must be enabled in the subscription.
Action
Ensure that the authentication factor is enabled.
CSIBN0012E The system cannot process the request because the character set specified is invalid.
Explanation
Either the character set specified contained too few unique characters or it contained invalid characters.
Action
Update the request body to contain enough valid unique characters.
CSIBN0013E The system cannot process the request because the PATCH operation is invalid.
Explanation
The system cannot process the PATCH operation because it is either invalid or does not apply to the request.
Action
Choose a different operation for the request. For more information, see https://tools.ietf.org/html/rfc6902.
CSIBN0014E The system cannot process the request because the target location does not match the expected value.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0015E The system cannot process the request because the target location was not found.
Explanation
The system cannot complete the PATCH operation because the target location does not exist or was specified incorrectly.
Action
Correct any errors in the location that was specified or choose a different target location for the request.
CSIBN0016E The system cannot process the request because the array index was invalid.
Explanation
The system cannot complete the PATCH operation because the array index is incorrectly formed or contains invalid values.
Action
Correct the array index or choose a different array index for the request.
CSIBN0017E The system cannot process the request because the authentication factor enrollment was not found.
Explanation
Either the authentication factor enrollment was specified incorrectly or it does not exist.
Action
Review the authentication factor enrollment ID string for any missing or incorrect character or choose another authentication factor enrollment.
CSIBN0018E The system cannot process the request because the property name is either invalid or missing.
Explanation
The request body must contain all required properties and cannot contain any invalid properties.
Action
Update the request body to use the appropriate JSON structure for the requested action. For more information, see https://www.json.org.
CSIBN0019E The system cannot process the request because a user can have one TOTP enrollment only. Modify the existing TOTP enrollment instead of creating a new one.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0020E The system cannot process the request because the authentication factor enrollment is disabled and cannot be used for verifications.
Explanation
An authentication factor enrollment must be in the enabled state to perform verification transactions.
Action
Specify an authentication factor enrollment that is in an enabled state.
CSIBN0021E The system cannot process the request because the verification attempt failed.
Explanation
The authentication factor could not confirm the user's identity.
Action
Check the logs to determine the issue and the corrective action.
CSIBN0024E The system cannot process the request because the profile was not found.
Explanation
The request must contain a valid profile ID. The profile ID that was specified incorrectly or it does not exist.
Action
Correct the profile ID or choose a different profile ID for the request.
CSIBN0025E The system cannot process the request because the verification was already completed.
Explanation
The verification transaction is in an immutable state. You can complete it once only.
Action
Specify the request with a verification ID that is not yet completed.
CSIBN0026E The system cannot process the request because the device session index (DSI) is invalid.
Explanation
The request must contain a valid device session index (DSI) that was returned after the creation of the qrlogin request.
Action
Provide a correct device session index (DSI) value for the request.
CSIBN0027E The system cannot process the request because the login session index (LSI) is invalid.
Explanation
The request must contain a valid login session index (LSI) that was returned after the creation of the qrlogin request.
Action
Provide a correct login session index (LSI) value for the request.
CSIBN0028E The system cannot process the request because the verification was not found.
Explanation
Either the verification ID was incorrectly specified or it does not exist.
Action
Review the verification ID string for any missing or incorrect character or choose another verification ID.
CSIBN0029E The system cannot process the request because the verification is expired.
Explanation
The request must contain a valid verification ID that is still in effect.
Action
Provide a valid verification ID that is not expired.
CSIBN0030E The system cannot process the request because the locale locale is not supported.
Explanation
Either specify a different locale or contact your administrator.
Action
Ensure that the authentication factor is configured for the specific locale.
CSIBN0031E The system cannot process the request because a user can have only one knowledge-questions enrollment per configuration profile. Modify the existing enrollment or specify a different profile ID.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0032E The system cannot process the request because the question key was not found.
Explanation
Either the question key was incorrectly specified or it does not exist.
Action
Review the question key string for any missing or incorrect character or choose another question key.
CSIBN0033E The system cannot process the request because the question key is not supported for the locale locale.
Explanation
Either the question is not configured or does not apply to the specified locale.
Action
Ensure that the specific question is configured for the locale or specify a different question or locale.
CSIBN0034E The system cannot process the request because the answer for question key is not acceptable.
Explanation
The answer does not meet the security requirements that were configured by the administrator.
Action
Modify the answer string to meet the requirements.
CSIBN0035E The system cannot process the request because the answer for question key does not meet the character requirements of minimum minimum and maximum maximum.
Explanation
The answer does not meet the security requirements that were configured by the administrator.
Action
Modify the answer string to meet the requirements.
CSIBN0036E The system cannot process the request because of a conflict with the current state of the authentication factor enrollment.
Explanation
The problem might be caused by the data that was provided in the request, or by a temporary system or network issue. Check and correct the data, then retry the request. If the problem persists contact your administrator.
Action
Check the logs to determine the issue and the corrective action.
CSIBN0037E The system cannot process the request because the attributes first and second are in conflict.
Explanation
A request cannot be processed, if conflicting attributes exist.
Action
Review the modified attributes to ensure that no conflicts exist.
CSIBN0038E The system cannot process the request because the minimum or maximum answer lengths are invalid. Ensure that they are in the range of minimum - maximum. The value that is specified for the minimum must be less than the maximum value.
Explanation
This configuration does not allow users to submit any valid answers that do not meet the length restrictions.
Action
Review the required minimum and maximum answer lengths to that ensure valid answers are possible with the size restrictions.
CSIBN0039E The system cannot process the request because the regular expression matching pattern is not valid.
Explanation
The syntax is incorrect.
Action
Review the regular expression matching pattern for correct syntax.
CSIBN0040E The system cannot process the request because the question key is used by one or more enrollments and cannot be removed.
Explanation
A question cannot be removed if it is used by other enrollments.
Action
Remove the question from the all the enrollments that use it, before you remove the question from the configuration.
CSIBN0041E The system cannot process the request because the property name is either invalid or missing. It must be within the range of minimum to maximum.
Explanation
The attribute is not within the required limits.
Action
Review the attribute value to ensure that it is within the required range.
CSIBN0042E The system cannot process the request because the property name is read-only.
Explanation
You cannot modify a read-only property.
Action
Ensure that the request body contains the read-only property with the existing value.
CSIBN0043E The system cannot process the request because the request removes too many enrolled answers and does not meet the minimum requiremtnts for enrollment.
Explanation
Enrollment must contain at least one enrolled answer.
Action
Ensure that the request body contains at least the minimum number of enrolled questionKeys or new answers.
CSIBN0044E The system cannot process the request because the enrollment is not enabled or validated.
Explanation
The request must contain a valid enrollment ID. The enrollment ID that was specified is not enabled or is not validated.
Action
Enable the associated enrollment and ensure that it is validated, or choose a different enrollment.
CSIBN0045E The system cannot process the request because the question key is missing the default locale question text.
Explanation
All questions must contain a question text for the default locale.
Action
Add a question text for the default locale.
CSIBN0047E The system cannot process the request because the relying party ID must be unique across all relying party instances. Modify the existing configuration or specify a different relying party ID.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0048E The system cannot process the request because the relying party was not found.
Explanation
The request URL must contain a valid relying party UUID. The relying party UUID was specified incorrectly or it does not exist.
Action
Correct the relying party UUID or specify a different relying party UUID.
CSIBN0049E The system cannot process the request because the relying party origins are invalid.
Explanation
The request must contain valid relying party origins. Each origin must have an effective domain of the relying party ID.
Action
Correct the relying party origins or choose different relying party origins for the request.
CSIBN0050E The system cannot process the request because the relying party metadata configuration is invalid.
Explanation
The request must contain a valid metadata configuration. All of the metadata IDs that are included must be valid. At least one metadata entry must be included if enforcement is enabled.
Action
Correct the metadata configuration or choose a different metadata configuration for the request.
CSIBN0051E The system cannot process the request because the attestation format format requires at least one supported type types.
Explanation
The request must contain at least one supported attestation type for each attestation format.
Action
Include a supported type for each attestation format, or remove the invalid formats.
CSIBN0052E The system cannot process the request because the relying party ID is invalid.
Explanation
The request must contain a relying party ID that is a valid domain.
Action
Correct the relying party ID, or choose a different relying party ID.
CSIBN0053E The system cannot process the request because the metadata entry was not found.
Explanation
The request URL must contain a valid metadata entry UUID. The metadata entry UUID was specified incorrectly or it does not exist.
Action
Correct the metadata entry UUID or specify a different metadata entry UUID.
CSIBN0054E The system cannot process the request because the metadata statement that was included is invalid.
Explanation
The request must contain a valid metadata statement.
Action
Correct the metadata statement or use a different metadata statement for the request.
CSIBN0055E The system cannot process the request because the metadata entry is still referenced by a relying party configuration.
Explanation
You cannot remove a metadata entry that is currently in use.
Action
Remove the metadata entry from any referencing relying parties or disable the entry instead of deleting it.
CSIBN0056E The system cannot process the request because the metadata statement is too large. The metadata document that is attached is 0B.The maximum allowed document size is 0B.
Explanation
The metadata document attached is larger than the maximum allowed document size.
Action
Modify the metadata statement to reduce the size, or use a different statement.
CSIBN0057E The system cannot process the request because the user is disabled and cannot be used for verifications.
Explanation
A user must be in the enabled state to perform verification transactions.
Action
Enable the user before you perform verification transactions.
CSIBN0058E The system cannot process the request because the relying party configuration is disabled and cannot be used for assertions or attestations.
Explanation
A relying party configuration must be in the enabled state to perform attestation or assertion operations.
Action
Enable the relying party configuration before you perform attestation or assertion operations.
CSIBN0059E The system cannot process the request because the relying party ID is too generic.
Explanation
The relying party configuration must use a valid relying party ID. The ID must be more specific.
Action
Use a more specific relying party ID, or choose a different domain.
CSIBN0060E The system cannot process the request because password recovery is either disabled or not supported.
Explanation
Password recovery must be supported, and enabled in the subscription.
Action
Ensure that password recovery is enabled.
CSIBN0061E The system cannot process the request because the password recovery transaction was not found.
Explanation
Either the password recovery was specified incorrectly or it does not exist.
Action
Review the password recovery ID string for any missing or incorrect characters or choose another password recovery.
CSIBN0062E The system cannot process the request because the password recovery transaction is expired.
Explanation
The password recovery must be in the PENDING state to perform verification transactions.
Action
Specify a password recovery that is in the PENDING state.
CSIBN0063E The system cannot process the request because of a conflict with the current state of the password recovery transaction.
Explanation
The problem might be a temporary system or network issue. Retry the request later. If the problem persists contact your administrator.
Action
Check the logs to determine the issue and the corrective action.
CSIBN0064E The system cannot process the request because the password recovery transaction is invalid.
Explanation
The request must contain a valid password recovery ID. The password recovery ID that was specified is expired or is completed.
Action
Initiate the recovery again and use the email link before it expires.
CSIBN0065E The system cannot process the request because the user can have one email-based password recovery only. Modify the existing password recovery instead of creating a new one.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0073E The system cannot process the request because a registered email address was not found for the password reset. Contact your administrator to set a valid email address in your profile.
Explanation
The email address was not found for the specified username. The email cannot be delivered with the reset password link.
Action
Update a valid email address in the user's profile.
CSIBN0074E The system cannot process the request because the email address is associated with another email one-time password enrollment. Modify the existing email one-time password enrollment or specify a different email address.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0075E The system cannot process the request because the email could not be delivered to the address that was specified.
Explanation
Either the email address was incorrectly entered or it does not exist.
Action
Review the email address to ensure that it is entered correctly or specify a different valid email address.
CSIBN0076E The system cannot process the request because the phone number is associated with another SMS one-time password enrollment. Modify the existing SMS one-time password enrollment or specify a different phone number.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0077E The system cannot process the request because the phone number is associated with another voice one-time password enrollment. Modify the existing voice one-time password enrollment or specify a different phone number.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIBN0078E The system cannot process the request because the phone call could not made to the phone number that was specified.
Explanation
The phone number was incorrectly entered, it does not exist, or a telecommunication error occurred.
Action
Review the phone number to ensure that it is entered correctly or specify a different valid phone number. If the problem was caused by a telecommunication issue, wait and when the issue is resolved, retry the request.
CSIBN0079E The system cannot process the request because the SMS message could not delivered to the phone number that was specified.
Explanation
Either the phone number was incorrectly entered, it does not exist, or a telecommunication error occurred.
Action
Review the phone number to ensure that it is entered correctly or specify a different valid phone number. If the problem was caused by a telecommunication issue, wait and when the issue is resolved, retry the request.
CSIBN0080E The system cannot process the request because the verification attempt failed and the maximum attempts limit is reached.
Explanation
The verification transaction received the maximum number of failed attempts. No additional attempts are permitted.
Action
Check the logs to determine the issue and the corrective action.
CSIBN0081E The system cannot process the request because too many requests were issued recently. Please wait some time before trying again.
Explanation
The resource can accept only a certain number of requests during the time period. Wait before you issue subsequent requests.
Action
Allow sufficient time to pass before you issue subsequent requests.
CSIBN0082E The system cannot process the request because the email address is of a domain that is not permitted.
Explanation
The email address does not meet the security requirements that were configured by the administrator.
Action
Review the email address to ensure that it is entered correctly or specify a different valid email address.
CSIBN0083E The system cannot process the request because the external MFA entity was not found.
Explanation
The request must contain valid entity identifiers. An identifier was specified incorrectly or the entity does not exist.
Action
Correct the entity identifier or choose a different entity identifier for the request.
CSIBN0084E The system cannot process the request because the webhook was not found.
Explanation
Either the webhook was specified incorrectly or it does not exist.
Action
Review the webhook ID string for any missing or incorrect character or choose another.
CSIBN0085E The system cannot process the request because the user was not found.
Explanation
Either the user was specified incorrectly or it does not exist.
Action
Review the user ID string for any missing or incorrect character or choose another.
CSIBN0086E The system cannot process the request because the external MFA provider is disabled and cannot be used.
Explanation
A external MFA provider must be in the enabled state to perform verifications.
Action
Enable the external MFA provider before you perform verifications.
CSIBN0087E The system cannot process the request because the webhook was unavailable.
Explanation
Either the webhook was specified incorrectly or it is unavailable.
Action
Review the webhook ID string for any missing or incorrect character and check the webhook for faults.
CSIBN0088E The system cannot process the request because the configuration requires a minimum number of enabled factors.
Explanation
Disabling this factor would bring the number of enabled factors below the required minimum.
Action
Enable another factor, or change the minimum number required.
CSIAH0001E The system cannot process the request because it does not contain any of the required parameters. Provide the necessary parameters and re-access the protected resource.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0002E The system cannot process the request because it contains invalid transaction data.
Explanation
The transaction does not exist or has been processed.
Action
Ensure that the transaction exists and was not processed. Reaccess the protected resource.
CSIAH0003E The system cannot process the request because it contains invalid policy data.
Explanation
The policy does not exist.
Action
Select policy that exists and reaccess the protected resource.
CSIAH0004E The system cannot complete your login request. Do not click the Back button or refresh the page. Reaccess the protected resource in a new window.
Explanation
One of the following actions occurred: - You clicked the Back button on the browser. - You performed multiple authentication processes in the same browser. - You modified the state ID parameter value. - The session expired.
Action
None.
CSIAH0005E The system cannot complete your login request because an error occurred while processing the request.
Explanation
Either the mapping rule is not syntactically correct or it contains a logic error.
Action
Ensure that the mapping rule is syntactically correct, and does not contain any logic error.
CSIAH0006E The system cannot process the TOTP request because required data is missing.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0007E HOTP is not supported.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0008E RSA is not supported.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0009E The system cannot process the OTP request because it contains invalid data.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0010E The system cannot process the OTP request because required data is missing.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0011E The system cannot process the OTP request because required data is missing.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0013E The system cannot process the request because an internal error occurred.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0014E Authentication service cannot perform EULA authentication because the username parameter is missing. If you specify the username parameter by using a literal value, it cannot be NULL. If you specify the username parameter by using a context attribute reference, the referenced context attribute cannot be NULL. If you do not specify the username parameter, the authentication policy requires the user to login before they are challenged by EULA authentication.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0015E Authentication service cannot perform knowledge questions based authentication because the username parameter is missing. If you specify the username parameter using a literal value, it cannot be NULL. If you specify the username parameter by using a context attribute reference, the referenced context attribute cannot be NULL. If you do not specify the username parameter, the authentication policy requires the user to login before they are challenged by knowledge questions-based authentication.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0016E Authentication service cannot parse the request data content.
Explanation
This issue happens if the request does not contain any JSON data, the JSON data in not valid, or the content-type header was not application/json.
Action
Modify the client request.
CSIAH0017E Authentication service received an invalid state ID [id].
Explanation
Either the requester 1) performed multiple authentication processes in the same session, 2) supplied the wrong or modified state ID parameter, or 3) the session expired.
Action
None.
CSIAH0018E Authentication service received an invalid JSON request. This request might not be processed.
Explanation
This issue happens because (1) the request is not valid for the authentication policy (2) the request is not valid for the current authentication mechanism or authentication state, or (3) The JSON data might not be parsed or read, or contained too many levels of nested objects.
Action
None.
CSIAH0019E Authentication service cannot perform user contact information verification; the supplied delivery type is invalid. Set the delivery type to email or SMS.
Explanation
The delivery type should be set to email or SMS.
Action
Modify the deliveryType value to one of the supported values.
CSIAH0020E Contact type verification cannot be completed. Reaccess the protected resource.
Explanation
An error occurred while updating the user's contact information verification state.
Action
Check the logs for more details.
CSIAH0021E Authentication service received a target URL that did not match the configured pattern.
Explanation
No additional information is available for this message.
Action
Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.
CSIAH0022E The system cannot process the U2F request because required data is missing.
Explanation
See message.
Action
See message.
CSIAH0023E The answers submitted for the knowledge questions are not valid.
Explanation
At least one of the answers submitted for the knowledge question is not valid.
Action
None.
CSIAH0026E You are not authorized to use FIDO2 for passwordless login.
Explanation
User registration with identity source not configured for FIDO2 passwordless login .
Action
None.
CSIAH0027E You are not authorized to use QR for passwordless login.
Explanation
User registration with identity source not configured for QR passwordless login.
Action
None.
CSIAH0028E You are not authorized to use passwordless authentication.
Explanation
Tenant does not have appropriate entitlements to use this feature. Contact your administrator.
Action
Add CIV subscription to tenant.
CSIAH0029E Cannot perform second-factor authentication as the user session is expired. Login and try again.
Explanation
User session has expired.
Action
Login and try again.
CSIAH0030E The system cannot complete the login for the application because passwordless authentication is not supported for the user's realm.
Explanation
Only Cloud Directory realm user can login to application by using passwordless authentication.
Action
Use passwordless authentication option configured with Cloud Directory realm.
CSIAH0031E You are not authorized to use customizable inline MFA enrollment feature.
Explanation
Tenant does not have appropriate plan enabled to use this feature. Please contact your administrator
Action
Add isv.beta.CI-60317 plan to tenant.
CSIAH0032E You are not authorized access the resource. Please contact your administrator.
Explanation
User does not have appropriate authorization.
Action
Check user entitlements.