BH messages

CSIBH0000E The system cannot process the request because an internal error occurred.

Explanation

This error might be a temporary system or network problem. If it persists contact your administrator.

Action

Check the logs to determine the issue and the corrective action.

CSIBH0001E The system cannot process the request because you are not authorized to access this resource.

Explanation

You do not have the necessary credentials to access this resource. If you need to use this resource, contact your administrator to request access to the resource.

Action

Review and assign the required credentials to the user for the requested resource.

CSIBH0002E You are not authorized to access this resource.

Explanation

You do not have the necessary entitlements to access this resource. If you need to use this resource, contact your administrator to request access to the resource.

Action

Review and assign the required entitlements for the requested resource to the user.

CSIBH0003E The system cannot process the request because the tenant was not found.

Explanation

Either the hostname was incorrectly entered, or the tenant does not exist or is not active.

Action

Check that the hostname was correctly entered. If correct, contact the Tenant Orchestration Portal Administrator to verify the tenant hostname and status. If the tenant is disabled, request to change its status to active.

CSIBH0004E The system cannot process the request because the request body contains improperly structured JSON.

Explanation

The request parameter content type requires JSON format. The request body must follow the JSON syntax and must be well-formed. For more information about JSON syntax, see https://www.json.org.

Action

Update the request body to comply with the JSON format. For more information, see https://www.json.org.

CSIBH0005E The system cannot process the request because the request body is invalid: reason

Explanation

The request parameter content type requires JSON format. The request body must follow the JSON syntax and must be well-formed. For more information about JSON syntax, see https://www.json.org.

Action

Update the request body to use the appropriate JSON structure for the requested action. For more information, see https://www.json.org.

CSIBH0006E The system cannot process the request because the property name is either invalid or missing.

Explanation

The request body must contain all required properties and cannot contain any invalid properties.

Action

Update the request body to use the appropriate JSON structure for the requested action. For more information, see https://www.json.org.

CSIBH0007E The system cannot process the request because the PATCH operation op is invalid.

Explanation

The system cannot process the PATCH operation because it is either invalid or does not apply to the request.

Action

Choose a different operation for the request. For more information, see https://tools.ietf.org/html/rfc6902.

CSIBH0008E The system cannot process the request because the target location location does not match value.

Explanation

No additional information is available for this message.

Action

Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.

CSIBH0009E The system cannot process the request because the target location location was not found.

Explanation

The system cannot complete the PATCH operation because the target location does not exist or was specified incorrectly.

Action

Correct any errors in the location that was specified or choose a different target location for the request.

CSIBH0010E The system cannot process the request because the array index index was invalid.

Explanation

The system cannot complete the PATCH operation because the array index is incorrectly formed or contains invalid values.

Action

Correct the array index or choose a different array index for the request.

CSIBH0011E The system cannot process the request because the authenticator client was not found.

Explanation

Either the authenticator client was specified incorrectly or it does not exist.

Action

Review the authenticator client ID string for any missing or incorrect characters, or choose another authenticator client.

CSIBH0012E The system cannot process the request because the property name is read-only.

Explanation

You cannot modify a read-only property.

Action

Ensure that the request body contains the read-only property with the existing value.

CSIBH0013E The system cannot process the request because the value for the pagination query parameter is invalid. A valid value is a number between 1 - 1000.

Explanation

No additional information is available for this message.

Action

Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.

CSIBH0014E The system cannot process the request because the value for the sort query parameter is invalid. Each attribute must be prefixed with either + for ascending or - for descending order. Use a comma (,) to separate multiple attributes.

Explanation

No additional information is available for this message.

Action

Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.

CSIBH0015E The system cannot process the request because the value for the search query parameter is invalid. Valid operators for Strings are =, !=, and contains. Use double quotation marks for the search values. Valid operators for Booleans are = and !=. Valid operators for Numbers are >=, >, <=, <, =, and !=.

Explanation

No additional information is available for this message.

Action

Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.

CSIBH0016E The system cannot process the request because the value for the filter query parameter is invalid. Filter values must be inclusive or exclusive only. They cannot be combined. Use a comma (,) to separate multiple filter parameters.

Explanation

No additional information is available for this message.

Action

Consult the Maintenance and Problem Determination Guide for suggestions for assessing system health.

CSIBH0017E The system cannot process the request because the property name exists multiple times.

Explanation

The request body must contain all required properties and cannot contain any invalid or duplicate properties.

Action

Update the request body to use the appropriate JSON structure for the requested action. For more information, see https://www.json.org.

CSIBH0018E The system cannot process the request because the authenticator was not found.

Explanation

Either the authenticator was specified incorrectly or it does not exist.

Action

Review the authenticator ID string for any missing or incorrect characters, or choose another authenticator.

CSIBH0019E The system cannot process the request because the authenticator client was not found.

Explanation

Either the authenticator client was specified incorrectly or it does not exist.

Action

Review the authenticator client ID string for any missing or incorrect characters, or choose another authenticator client.

CSIBH0020E The system cannot process the request because the authorization code was not found.

Explanation

Either the authorization code in the request was specified incorrectly or the authorization code already expired at the time that it was submitted in the request.

Action

Review the authorization code string for any missing or incorrect character. If the authorization code is correct, check its expiry. If it is expired, obtain a new authorization code.

CSIBH0021E The system cannot process the request because the refresh token was not found.

Explanation

Either the refresh token in the request was specified incorrectly or the refresh token already expired at the time that it was submitted in the request.

Action

Review the refresh token string for any missing or incorrect characters. If the refresh token is correct, check its expiry. If it is expired, obtain a new refresh token.

CSIBH0022E The system cannot process the request because the algorithm specified is not supported.

Explanation

The request must contain a supported digital signature algorithm that is enabled.

Action

Specify a different algorithm. Supported algorithms are outlined in the authenticator's metadata.

CSIBH0023E The system cannot process the request because the authentication factor subtype that was specified is not supported.

Explanation

The request must contain a supported signature authentication factor subtype that is enabled.

Action

Specify a different subtype. Supported subtypes are outlined in the authenticator's metadata.

CSIBH0024E The system cannot process the request because the verification attempt failed.

Explanation

The digital signature is valid if the recipient can decrypt its data by using its associated public key. The signedData must use a base64 encoded value.

Action

Provide a valid base64 encoded digital signature for verification.

CSIBH0025E The system cannot process the request because the public key is not base64 encoded or is invalid.

Explanation

The public key must be base64 encoded to verify the base64 encoded digital signature.

Action

Provide a valid base64 encoded public key for use with digital signature verifications.

CSIBH0026E The system cannot process the request because it is missing a property. It must contain one of the following properties: names.

Explanation

The request must contain all the required properties.

Action

Update the request body to use the appropriate JSON structure for the requested action. For more information, see https://www.json.org.

CSIBH0027E The system cannot process the request because the authentication factor enrollment was not found.

Explanation

Either the authentication factor enrollment was specified incorrectly or it does not exist.

Action

Review the authentication factor enrollment ID string for any missing or incorrect characters, or choose another authentication factor enrollment.

CSIBH0028E The system cannot process the request because the verification was not found.

Explanation

Either the verification ID was incorrectly specified or it does not exist.

Action

Review the verification ID string for any missing or incorrect characters, or choose another verification ID.

CSIBH0029E The system cannot enroll additional authentication factors.

Explanation

The specified authenticator ID is no longer in a state that authorizes it to enroll in authentication factors.

Action

Specify an authenticator ID that is in a state authorized to enroll in authentication factors.

CSIBH0030E The system cannot process the request because the verification was already completed.

Explanation

The verification transaction is in an immutable state. You can complete it once only.

Action

Specify the request with a verification ID that is not yet completed.

CSIBH0031E The system cannot process the request because the verification attempt failed.

Explanation

The digital signature is valid if the recipient can decrypt its data by using its associated public key. The signedData must use a base64 encoded value.

Action

Provide a valid base64 encoded digital signature for verification.

CSIBH0032E The system cannot process the request because the authenticator already has a signature authentication factor with subtype subtype enrolled.

Explanation

Authenticators cannot have multiple enrollments of the same signature authentication factor subtype.

Action

Specify a signature authentication factor subtype that the authenticator ID is not yet enrolled in or delete the existing enrollment.

CSIBH0033E The system cannot process the request because the authentication factor is either disabled or not supported.

Explanation

The request must contain a supported authentication factor that is enabled.

Action

Ensure that the authentication factor is supported and enabled.

CSIBH0034E The property signedData is either invalid or missing.

Explanation

The request body must contain all the required properties and cannot contain any invalid properties.

Action

Update the request body to use the appropriate JSON structure for the requested action. For more information, see https://www.json.org.

CSIBH0035E The system cannot process the request because the authenticator is not yet authorized to perform verifications.

Explanation

The specified authenticator ID is not yet in a state that authorizes it to perform verification transactions.

Action

Specify an authenticator that is in a state authorized to perform verifications.

CSIBH0036E The system cannot process the request because the authenticator is disabled and cannot be used for verifications.

Explanation

An authenticator must be in the enabled state to perform verification transactions.

Action

Specify an authenticator that is in an enabled state.

CSIBH0037E The system cannot process the request because the authentication factor enrollment is disabled and cannot be used for verifications.

Explanation

An authentication factor enrollment must be in the enabled state to perform verification transactions.

Action

Specify an authentication factor enrollment that is in an enabled state.

CSIBH0038E The system cannot process the request because the verification received a state of value.

Explanation

The verification request contained a completion state that affected the success or failure of the overall verification transaction.

Action

Provide a request that verifies the signature and the signed data.

CSIBH0039E The system cannot process the request because the verification received a number of attempts that exceeded the set requirements.

Explanation

The verification request received a request with a number of attempts that exceeded the number specified on transaction creation.

Action

Provide a request that contains the correct number of verification attempts.

CSIBH0040E The system cannot process the request because the value [value] is invalid.

Explanation

The request cannot be processed because the request body must contain only property values that are allowed values.

Action

Specify an allowable value for the property and resubmit the request.

CSIBH0041E The system cannot process the request because the authenticator client is disabled and cannot be used for verifications.

Explanation

The associated authenticator client must be enabled for runtime use.

Action

Enable the authenticator client and retry the request.

CSIBH0042E The system cannot process the request because the identify source was not found.

Explanation

Either the identify source was specified incorrectly or it does not exist.

Action

Review the identify source ID string for any missing or incorrect characters, or choose another identify source.

CSIBH0043E The system cannot process the request because the specified identity source is not supported. The system only supports the following identity source types: supportedTypes.

Explanation

The request must contain a supported identity source type.

Action

Provide the ID of an identity source of a supported type.

CSIBH0044E The system cannot authenticate the user because the username or password was incorrect.

Explanation

Either the user name or the password was typed incorrectly, or the user name does not exist.

Action

Provide a valid user name and password.

CSIBH0045E The system cannot authenticate the user because the user account is locked or suspended.

Explanation

To authenticate a user the account must be unlocked and active.

Action

Unlock or unsuspend the account or provide a different username and password.

CSIBH0046E The system cannot perform the authentication request with the MaaS360 service.

Explanation

The authentication attempt failed because the MaaS360 service encountered an error.

Action

Resubmit authentication request or contact the support team.

CSIBH0047E The system cannot process the request because the user was not found.

Explanation

Either the user was specified incorrectly or it does not exist.

Action

Review the user ID string for any missing or incorrect characters, or choose another user.

CSIBH0048E The system cannot process the request because a signature authentication factor enrollment already exists with the ID provided.

Explanation

A specific ID can be assigned to a single signature method only. Multiple signature methods with the same ID are not allowed.

Action

Provide a unique ID for each signature method, and resubmit the request.

CSIBH0049E The system cannot process the request because the authenticator refresh capability is locked until an existing request is completed.

Explanation

An authenticators grant is locked while a refresh flow is processing.

Action

Wait until the currently running refresh flow is completed and resubmit the request.

CSIBH0050E The system cannot process the request because the user is disabled and cannot be used for verifications.

Explanation

A user must be in the enabled state to perform verification transactions.

Action

Enable the user before you perform verification transactions.

CSIBH0051E The system cannot process the request because of an external identity agent error.

Explanation

This error might be a temporary system or network problem. If it persists contact your administrator.

Action

Resubmit authentication request or contact the support team.

CSIBH0052E The system cannot process the request because the identity source is disabled and cannot be used for authentication requests.

Explanation

An identity source must be in the enabled state to perform authentication requests.

Action

Enable the identity source before you perform authentication requests.

CSIBH0053E The system cannot perform the authentication request for this identity source, because on-premises migration is in progress.

Explanation

During the password migration process on-premise users cannot authenticate with Cloud Directory. Any attempts to do password passthrough with Cloud Directory in Verify fails.

Action

Configure the Just-In-Time Password provisioning in on-Prem identity source.

CSIBH0054E error - message

Explanation

The external identity agent workload failed.

Action

Correct the failure specified in the response message.

CSIBH0055E The system cannot process the request because the specified identity source does not have an associated external identity agent.

Explanation

An external identity agent must be associated with this identity source.

Action

Configure the identity source to associate an external identity agent.

CSIBH0056E The system cannot process the request because the external identity agent was unable to find the user.

Explanation

Either the user was specified incorrectly or it does not exist in the external identity source.

Action

Create user or check that it exists in the external identity source.

CSIBH0057E The system cannot process the request because the requested feature is either disabled or not supported.

Explanation

The feature in the request must be supported and enabled in the subscription.

Action

Ensure that the feature is enabled.

CSIBH0058E The system cannot process the request because the new password does not conform to the password policy that is associated with the provided identity source.

Explanation

The new password does not conform with the associated password policy.

Action

Ensure that the password conforms with the password policy.

CSIBH0059E The system cannot process the request because an email address was not found.

Explanation

Either the the username was specified incorrectly or the email address does not exist. The email cannot be delivered.

Action

Update a valid email address in the user's profile.

CSIBH0060E message

Explanation

The external identity agent could not be reached.

Action

Check the status of the external identity agent and try again.

CSIBH0061E The system cannot process the request because the username was not found.

Explanation

Either the username was specified incorrectly or it does not exist.

Action

Review the username string for any missing or incorrect characters, or choose another user name.

CSIBH0062E The password operation was proceesed, but an email was not sent; message

Explanation

The email send failed after a password change was processed.

Action

Address the failure specified in the response message, if required, and reset the password to a specified value.

CSIBH0063E The system cannot process the request because of an error that occurred during the provisioning of the user record.

Explanation

This error might be a temporary system or network problem. If it persists contact your administrator.

Action

Resubmit authentication request or contact the support team.

CSIBH0064E The system cannot process the request because the configuration requires a minimum number of enabled factors.

Explanation

Disabling this factor would bring the number of enabled factors below the required minimum.

Action

Enable another factor, or change the minimum number required.