Configuring provisioning for Zendesk
Use this task to provision users from Verify to a Zendesk application.
Before you begin
- Team Domain
- Unique identifier
- Client secret
- Username
- Password
About this task
Provisioning provides the following features.
- Create new users
- New users that are created through Verify are also created in the Zendesk application.
- Delete users
- Deactivating the user or disabling the user's access to the application through Verify deletes the user in the Zendesk application.
- Modify user profile
- Updates made to the user's profile through Verify are pushed to the third-party application.
- User suspend and restore
- Suspending a user through Verify deactivates the user and restoring the user through Verify activates the user in the Zendesk application.
- User synchronization and remediation
- The Zendesk application supports user synchronization, remediation, and group synchronization
features.
User synchronization fetches all the target application users in Verify and matches the fetched users with users in Verify. The adoption policy that is defined on the application specifies the matching attributes for adoption of the reconciled users.
Remediation policy can be configured to remediate user accounts with attribute values that differ between Verify and the target application. Verify supports the following three remediation policies.- NONE - Do not remediate non-compliant accounts automatically.
- ON_SV - Update Verify account attribute values with the target application values.
- ON_TARGET - Update target application account attribute values with Verify values.
Group synchronization fetches all the target application groups in Verify.Note: Currently, Verify group synchronization does not support to fetch multiple groups with same name. - Fine grained entitlement
- Fine grained entitlement is supported for the Zendesk application. Synchronization fetches all
Zendesk application groups. Users can be added to or removed from groups. Note: Zendesk only supports agent type of users to be added or removed from the groups.