Adding another authenticator app

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Set up a third-party authenticator app for two-step verification. You can have one Authenticator app only. If the IBM® Verify app is already registered as an authenticator app, you must remove it first by selecting the more options menu (3 vertical dots) and clicking Remove authenticator.

Procedure

  1. Click Setup.
  2. Provide a name for the authenticator app and download it from the App store or Google Play.
  3. Click Next: Connect your authenticator.
  4. In the authenticator app, tap Add account and select the account type.
  5. Tap Finish if prompted.
  6. In the IBM Verify portal, click Next: Test your authenticator.
  7. Enter the one-time passcode from the authenticator app.
    For example, if the passcode displayed is 123 456, it must be entered as 123456.
  8. Click Done.

    When you are prompted for a second authentication factor, you can select Authenticator app and enter the passcode that is generated by the authenticator app on your mobile device.