Configuring custom schema support for Zendesk

Use this task to manage the Zendesk custom user fields in Account Lifecycle and Account Sync.

About this task

You can use an application profile to add attributes that are specific to your company that are set when you add application accounts for your users.

Zendesk refers to custom attributes as user field's field keys.

Procedure

  1. Create an application profile attribute for mapping the User field's Field key on Zendesk.
  2. Specify the data type of the profile attribute. See Supported data types for Zendesk custom attributes.
  3. Create an application profile.
    You can create the application profile either during application creation process Create an application or from Applications > Application profiles. For more details, see Managing application profiles.
    1. When you create the profile, add the profile attribute that you created and specify the corresponding custom field User field's Field key on Zendesk.
      For example,
      customattribute
  4. Create the application.
    Follow the steps in Create an application.
    1. During the application creation process on the Account lifecycle tab, enable Provision accounts.
    2. Select the profile that you created
    3. Under Attribute mapping add the User field's Field key and map it to the appropriate Verify attributes.
  5. Complete the remaining steps in Create an application.