Configuring custom schema support for ServiceNow

Use this task to manage the ServiceNow custom user's table column in Account Lifecycle and Account Sync.

About this task

You can use an application profile to add attributes that are specific to your company that are set when you add application accounts for your users.

ServiceNow refers to custom attributes as user table's column name.

Procedure

  1. Create an application profile attribute for mapping the User table's column name on ServiceNow.
    See Managing attributes.
  2. Specify the data type of the profile attribute. See Supported data types for ServiceNow custom attributes.
  3. Create an application profile.
    You can create the application profile either during application creation process Create an application or from Applications > Application profiles. For more details, see Managing application profiles.
    1. When you create the profile, add the profile attribute that you created and specify the corresponding User table's column name on ServiceNow.
      For example,
      u_customattributename
  4. Create the application.
    Follow the steps in Create an application.
    1. During the application creation process on the Account lifecycle tab, enable Provision accounts.
    2. Select the profile that you created
    3. Under Attribute mapping add the User table's column name and map it to the appropriate Verify attributes.
  5. Complete the remaining steps in Create an application.