Ordered activities

An ordered activity is invoked when the rule conditions are satisfied. You can view a rule’s ordered activities by editing the rule.

When creating a rule, click the Add New link under the Ordered Activities heading. This brings up a default Set Field activity. You can change the activity type by clicking the Set Field button and choosing the activity type from the drop-down menu. For example:

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You can add an activity by clicking the plus (+) icon. You delete an activity by clicking the Delete icon.

There are three types of ordered activities:
  • Add Tasks. Select the tasks you wish to have the rule invoke. Select Add Tasks then click in the field to list the tasks, which are listed by incident phase and in order of priority. You can choose one or more tasks. Optionally, you can create a new task. See the procedure in Configure Phases & Tasks for details.
    Note: If editing a rule, any task shown in red denotes that the task has been deleted.
  • Run Script. Executes a script. Select Run Script then click in the field to list the scripts.
  • Set Field. You can select one of the object’s fields and set a value. Some object types allow you to specify fields from their parent object; for example, task rules can set incident fields. You can clear a field by setting it to no value.

When a rule has multiple activities, the rule executes each activity serially. You can determine the order.