Lesson 4: Creating a rule to process the script
To run the email processing script to create or update incidents from emails, you need to create an automatic rule.
You can also specify a condition based on the email properties, such as subject, from address, sent or received date.
Complete the following steps.
The rule is created and available to trigger the email script. The
Email tab on an incident shows the email associated with the incident and
shows the mailbox from which the email originated.
Lesson checkpoint
The automatic rule that you created triggers the script that processes incoming emails.
In this lesson you learned how to create and configure a rule to process the email
script.