Installing an app

Apps are packaged in ZIP files that you select and install from the Apps tab.

Important: If your environment includes an integration server that also deploys apps to your IBM Security Orchestration & Automation application, make sure that there is no duplication. The same app deployed using the Apps tab and deployed from the integration server can cause conflicts and unexpected behavior. If this occurs, remove the app from the integration server (using the pip uninstall command).
When you have the app ZIP file on your local system, install it as follows:
  1. From the QRadar platform menu, select Application settings > Case Management > Permissions and access.
  2. Select the Apps tab.
  3. Click Install.
  4. Click Select a file and search for and select the app ZIP file on your system.
  5. Click Upload File in the wizard.
  6. Review the package information and click Next.
  7. On the next page of the wizard, review the customizations to be installed. If any of the customizations exist in your system, installing the app upgrades those customizations.
  8. Install the app. If completed successfully, you see a success message which you can close. You see the app's Details tab, which displays the status of the app.
  9. If there are multiple Edge Gateways, select which Edge Gateway to use in the Edge Gateway field. This field lists only Edge Gateways that are running.
  10. As prompted by the Installation Successful message, edit the app's configuration settings, as described in Configuring apps.
  11. If you do not need to make any changes to the configuration settings, click Deploy to deploy the app.

If a problem occurs when installing or configuring an app, you can access the app logs as described in Logs.

Note: If you want to associate an app with a different Edge Gateway after installing the app, you need to undeploy and then deploy the app again, selecting the new Edge Gateway.