Support Policy for Container Delivery Models

You may need to engage your OCP admin and/or solutions team for platform or performance related issues.

For OCP cluster issues not related to the Sterling External Authentication Server product, contact RedHat Support.

For Issues related to downloading the container releases, contact IBM.com Order Support.

The support policies for container delivery models are as follows.

Support statement for IBM Sterling Secure Proxy containers for Red Hat that are deployed using OpenShift Container Platform

Secure Proxy containers for Red Hat are built to deploy on the Red Hat OpenShift Container Platform. The product containers and deployment model are by IBM to be production ready, enterprise-grade, resilient, secure and compliant in many public and private clouds which the OpenShift Container Platform supports. IBM Technical Support supports this delivery model across the lifecycle management of IBM Sterling Secure Proxy containers, including container orchestration scripts in OpenShift Container Platform and product documentation.

Support statement for IBM Sterling Secure Proxy containers deployed on non-OpenShift Container Platform

For users who choose to deploy the IBM containers on proprietary container orchestration tools (e.g. EKS/GKE/AKS/PCF, etc..), on public cloud (e.g. Amazon, Azure, Google, etc..) or in a private cloud using native Kubernetes, please note IBM Support is limited to the base IBM Sterling External Authentication Server software, containers, and HELM package manager. Due to the non-conformant characteristics of the proprietary container orchestration tools, IBM provides a limited support for the container editions that are deployed in proprietary renderings for Kubernetes.

Support policy statement for containers that are created by users

Extension of Sterling External Authentication Server containers by customers is not supported. If you want any modifications or updates to the containers this will need to be raised as an enhancement request.

License Service for IBM Containerized Software

License Service is required for monitoring and measuring license usage of the IBM containerized software in accord with the pricing rule for containerized environments. Manual license measurements are not allowed. Install License Service as explained in Manually installing ibm-licensing-operator with a stand-alone IBM Containerized Software.