Submit your problem to IBM Software Support

You can submit your problem to IBM® Software Support either online or by phone.

You can submit your problem in one of two ways:

Online

Go to the "Submit and track problems" page on the IBM Software Support site (http://www.ibm.com/software/support/probsub.html). Enter your information into the appropriate problem submission tool.

By phone

For the phone number to call in your country, go to the contacts page of the IBM Software Support Handbook on the web (techsupport.services.ibm.com/guides/contacts.html) and click the name of your geographic region.

If the problem you submit is for a software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Software Support provides a workaround for you to implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM product support web pages daily. Other users who experience the same problem can also benefit from the same resolutions.