Introduction to IBM Sterling Supply Chain Business Network Hub

IBM Sterling Supply Chain Business Network Hub is replacing IBM Sterling Customer Center. Everything that you currently do in Customer Center – access your SCBN applications, request mailboxes and mailslots, look up trading partners, and more – you can do in SCBN Hub.

You will be prompted when it is your turn to switch to SCBN Hub. You don't need to do anything until then. Switching is fast and easy, nothing will be lost, and you have a month after you are first prompted to switch to SCBN Hub at your convenience.

What is SCBN Hub like?

Some of the benefits of SCBN Hub include:
  • The same access to the applications, data, tools, and settings that you have in Customer Center. You won't need to re-create your account!
  • IBMid integration. One account login that you can use for all things IBM, like your SCBN applications, the IBM Support community, and more!
  • Improvements for admins. It's much easier to add and manage your users!

Want to learn more about switching from Customer Center to SCBN Hub? Check out the Frequently asked questions.

How do I switch to SCBN Hub?

When it is your turn to switch to SCBN Hub, you will see a full-page notice when you log in to Customer Center. Clicking Yes, I'm ready on this notice begins the guided process of switching to SCBN Hub. You have a month after this notice first appears to begin this guided process; after that, you must switch the next time you log in to Customer Center.

After you complete the guided process to switch to SCBN Hub, you can access SCBN Hub through the IBM Sterling login page from that point forward.

If you haven't seen a notice yet but are intrigued and want to switch early, contact IBM Support.

We hope you enjoy the new experience!