Frequently asked questions

IBM® Sterling Customer Center is now IBM Sterling Supply Chain Business Network Hub – it's a new name with an elevated design and all the same functionality. SCBN Hub will replace the current Sterling Customer Center experience. You will be prompted when it is your turn to switch; in the meantime, check out these frequently asked questions.

How will I know when I should switch to SCBN Hub?

When it's your turn, you'll see a full-page announcement titled "Ready for something new?" when you log in to Sterling Customer Center, complete with information about the process, your deadline to switch, and the ability to either switch immediately or temporarily postpone. If you opt to postpone your switch by clicking "Not now," you can still switch anytime from the Sterling Customer Center home page in the Notifications section, and you'll receive additional full-page reminders as your deadline approaches.

What is SCBN Hub like?

It has a refreshed, modernized design, with easy access to notifications, help documentation, and IBM Support. And of course, it maintains all of the existing capabilities that you rely on.

Will I still have access to the same applications?

Yes! You will still be able to access the same applications, with the same user roles and permissions.

Your account settings, like your language and time zone, will stay the same as well.

Will this affect my company's data, or my access to that data?

No. We are merely changing the way you access your applications; your company's data will not be affected.

What happens if I don't switch by the deadline?

If you don't switch to SCBN Hub on your own by the deadline, you will simply switch the next time you log in. You will not lose anything.

When is the best time for me to switch?

Switch when you have 5 or 10 minutes to spare, and you aren’t in the middle of something you need to resolve immediately. If you already have an IBMid, make sure you have the email address and password handy.

Which browsers are supported?

SCBN Hub supports the latest versions of Mozilla Firefox, Google Chrome, and Apple Safari.

Will everyone in my company be switching at the same time?

Not necessarily; some people in your company may be prompted to switch before others, but this will not cause any issues.

What will I need to do?

All you'll need to do is log in with your IBMid, or create one if you don't have one already.

You will use your IBMid instead of your Sterling Customer Center account to log in from that point forward. This will allow you to log in to all of your IBM products and services with one account.

Then, after you finish switching, you'll receive a reminder to update your bookmarks with the new link. That's it!

What if I'm using a shared account?

IBM strongly discourages the use of shared accounts for security, data privacy, and auditing reasons. If you are using a shared account, please work with your company admin or IBM Support to create your own Sterling Customer Center account. This account, as well as your application access, can then be switched to SCBN Hub.

If your shared Sterling Customer Center account has already switched to SCBN Hub, your company admin can give you your own SCBN Hub account by adding you as an SCBN Hub user. You will then receive an email invitation to set up your SCBN Hub account and create an IBMid if you don’t already have one. It’s easy for company admins to add multiple SCBN Hub users at the same time, and after your account is set up, you can access your applications immediately.

Like Sterling Customer Center accounts, each IBMid should only belong to a single person. Even if you have more than one Sterling Customer Center account, you can accomplish everything you need with one IBMid.

What if I have more than one Sterling Customer Center account?

SCBN Hub allows you to link multiple accounts to your IBMid, meaning that you no longer need to remember a separate email and password for each individual Sterling Customer Center account; you can access all of them with your IBMid login.

When you switch one of your Sterling Customer Center accounts to SCBN Hub, your Sterling Customer Center account is automatically linked to the IBMid that you create or log in with. To link multiple Sterling Customer Center accounts to the same IBMid, simply ensure that when you switch each account to SCBN Hub, you log in with the same IBMid that you used previously. Each Sterling Customer Center account can only be linked to one IBMid.

You can also link additional Sterling Customer Center accounts to your IBMid after you have switched to SCBN Hub. For more information, see Linking additional accounts to your IBMid.

What is an IBMid? How is it different from my Sterling Customer Center account?

Your Sterling Customer Center account is what you use to log in to applications like InFlight, Document Tracking, and Business Transaction Intelligence. An IBMid is a separate account that you can use to log in to other IBM products and services, like IBM Support.

You may or may not already have an IBMid. They are not automatically generated, so if you have one, you would have created it.

You can contact the IBMid help desk for more information and assistance.

How do I know if I already have an IBMid?

If you can't remember whether you have an IBMid, try to create one ahead of time. After you enter your email address, IBM will recognize if the email is already associated with an IBMid and you will be redirected.

If I create an IBMid, can I make it the same email address that I currently use to log in to Sterling Customer Center?

Yes! In fact, this may make your transition to SCBN Hub even easier.

Will any of my applications be affected?

Only users who have multiple accounts with access to Document Tracking may be impacted.

If you have multiple Sterling Customer Center accounts with access to Document Tracking, and you want to link all of those accounts to your IBMid, a company admin can link additional mailslots to your IBMid or you can contact IBM Support for assistance.

Most users only have one account. If you only have one account with access to Document Tracking linked to your IBMid, no action is required, and you can continue to use Document Tracking as you did before.

Why is the Sterling Customer Center experience changing?

This is an opportunity to bring you a refreshed, modernized design, while preserving existing features and functionality. And with IBMid, you'll only need one account to access all of your IBM products and services. Your organization can even take advantage of IBMid's federated authentication option, which would allow you to log in with your organization's login credentials.

Essentially, we would like to elevate and simplify your experience.

What should I do if I have questions or run into trouble?

The switch is simple, but you can always reach out to IBM Support with questions or concerns.

If I don't like it, can I go back?

SCBN Hub will replace the current Sterling Customer Center experience, and after you switch, you will not be able to go back. However, your data, your application access, and the features that you rely on are unaffected; only the name and the design have been refreshed. Switch when you have 5 or 10 minutes to spare. We'll walk you through it and help you get acclimated when your switch is complete.