765 Service Processor shows fan failure

Explanation

A fan has a fault condition.

User response

On IBM® SAN Volume Controller, FlashSystem 5000, IBM Storage Virtualize for Public Cloud, and IBM Storage Virtualize, complete the following steps:
  1. Identify the node to shut down. The node ID is listed in the event log. Identify the machine type and model (MTM) and the serial number in the System view of the management GUI.
  2. Determine the failed fan from the text of the error data in the log shown in the management GUI. On IBM SAN Volume Controller, the fan is indicated by 2 characters in the extra data. For example, 4A indicates that a fan in replaceable fan module 4 failed.
  3. Identify the volume dependencies for the node to determine that it is acceptable to shut down the node.
  4. Shut down the node.
  5. Before you remove any cables, label or record the location of each cable that is connected to the rear of the node.
  6. Remove the node, and then remove the lid.
  7. Carefully remove the fan module and check that nothing is obstructing the movement of either fan in the module. If you find an obstruction, carefully clear the obstruction and reinstall the fan module. Otherwise, exchange the failed fan FRU for a new FRU.
  8. Replace the lid, and then insert the node into the rack.
  9. Reconnect all cables to the correct ports.
  10. Confirm that the error is cleared from the log, or follow the fix procedure to clear the error.
On FlashSystem 7200 and FlashSystem 9200, complete the following steps:
  1. Identify the node canister to shut down. The node ID is listed in the event log. Identify the machine type and model (MTM) and the serial number in the System view of the management GUI.
  2. Determine the failing fans from the text of the error data in the log shown in the management GUI. The fan is indicated by a number in the range 1 - 5 in the extra data.
  3. Identify the volume dependencies for the node canister to determine that it is acceptable to shut down the node canister.
  4. Shut down the node canister.
  5. Before you remove any cables, label or record the location of each cable that is connected to the rear of the canister.
  6. Remove the node canister and take off the lid.
  7. Identify the failed fan FRU by the number printed next to it.
  8. Carefully remove the fan module and check that nothing is obstructing the movement of either fan in the module. If you find an obstruction, carefully clear it and reinstall the fan module. Otherwise, exchange the failed fan FRU for a new FRU.
  9. Replace the lid, and then reinsert the node canister into its slot.
  10. Reconnect all cables to their correct ports.
  11. Confirm that the error is cleared from the log, or follow the fix procedure to clear the error.