2310 Cloud account not available, cannot contact cloud provider

Explanation

The system cannot make an IP connection over the management network from the config node to the cloud.

User response

Try the following actions:
  1. Check for higher-priority unfixed errors. The system might be reporting network errors. Fix these errors first, and this alert might then auto-fix.
  2. For a SWIFT cloud account, check the endpoint URL. If this URL is changed to one that is working, the event auto-fixes.
  3. Use ping or traceroute with the cloud endpoint IP address to try to locate where the connection is being lost. For Amazon S3 account, use endpoint address as s3.amazonaws.com For a Microsoft Azure account, use the following URL for the endpoint address: <your storage account name>.blob.core.windows.net.