HTTP proxy server

As part of Call Home with cloud services configuration, you can choose to use your existing HTTP proxy server within a network to manage connections between the system and the support center. A HTTP or internal proxy server manages connections between your internal network and any entity outside of your network.

Call Home with cloud services or remote support assistance requires connections to the support center for quick and efficient problem resolution for your system. Instead of opening ports for these external connections through your firewall, you can specify an internal proxy server for better security. In addition to these features, an internal proxy server can be defined to connect to cloud-based services, such as an authentication service provider. To use an internal proxy server, a DNS server is also required to resolve hostnames to IP addresses. To create a DNS server, select Settings > Network > DNS. In the command-line interface, use the mkdnsserver command to define a DNS server.

To define an internal proxy server, use the Settings > Network > Internal Proxy Server panel in the management GUI.

To define an internal proxy server using the command-line interface, see mkdnsserver and mkproxy commands.