Contacting support

IBM® Software Support provides assistance with product defects.

You can contact IBM Software Support in the following ways:

• IBM Support Assistant: You can search for information about a problem and collect the logged information required to troubleshoot a problem by using the IBM Support Assistant. You can use it to open a problem management report (PMR) online. It is also helpful to use the IBM Support Assistant to report a problem to IBM Software Support. You need your user account ID and password to submit a PMR through the IBM Support Assistant. The IBM Support Assistant client is included on your product CD and updates can be downloaded from the following website: http://www.ibm.com/software/support/isa/
• Online: Go to the Submit and track problems tab on the IBM Software Support site at http://www.ibm.com/software/support/probsub.html. Type your information into the appropriate problem-submission tool.
• By phone: For the phone number to call in your country, go to the Contacts page of the IBM Software Support Handbook at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/contacts.html, and click the name of your geographic region.

If the problem that you submit is for a software defect, missing content, or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Software Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the Software Support website daily, so that other users who experience the same problem can benefit from the same resolution.