Collect logs on the Sametime® Video MCU Server
to troubleshoot server problems. You can collect and view MCMS, CS,
and AMP/VMP logs. You can also collect and view tcpdump trace
results.
About this task
You can collect log files using the LogCollector.sh command.
To view the options you can use with this command, enter the following
command: /mcms/Scripts/LogCollector.sh –h
For
example, you can specify how often logs are retrieved:
/mcms/Scripts/LogCollector.sh –5m //retrieving Logs from the last 5 Min
/mcms/Scripts/LogCollector.sh –5h //retrieving Logs from the last 5 Hours
/mcms/Scripts/LogCollector.sh –5d //retrieving Logs from the last 5 Days
/mcms/Scripts/LogCollector.sh //retrieving Logs from the last Year
Procedure
- On the Video MCU Server, enter this command:
LogCollector.sh
As a runtime indicator, dots are generated on the shell
every 10 seconds. On completion, a .tgz file
is created in the /mcms/LogFiles/ directory.
- Use file transfer software such as WinSCP to extract these
files from the /mcms/LogFiles/ directory:
- MCMS logs
- CS logs
- AMP/VMP logs
Sniffer files are located in the /output/tcp_dump directory.
- To record the Video MCU Server's tcpdump trace (External9+Internal),
complete these steps:
- Navigate to the /output/tcp_dump directory.
- Enter this command:
tcpdump
-i eth0 -s0 -w /output/tcp_dump/tcpdump_eth0.cap tcpdump -i lo -s0
-w /output/tcp_dump/tcpdump_lo.cap
- Collect the tcpdump trace results by entering the following
command:
/mcms/Scripts/GetMCUVersion.shTip: To stop the script and delete temporary files, while the
script is running press Ctrl+C.
- To view all of the installation logs, navigate to the /opt/IBM/Sametime/STVideoMCU/logs directory.