Receiving information from IBM Support

Occasionally IBM® Support might ask you to download diagnostic tools or other files. Use FTP to download files.

About this task

IBM Support provides you with the preferred server to use for downloading files. They also provide the exact directory and file names to access.

Procedure

To download files from IBM Support:

  1. Use FTP to connect to the site that IBM Support provided. Log in as anonymous. Use your email address as the password.
  2. Change to the appropriate directory:
    1. Change to the /fromibm directory.
      cd fromibm
    2. Change to the directory that IBM Support provided.
      cd nameofdirectory
  3. Enable binary mode for your session.
    binary
  4. Use the get command to download the file that IBM Support specified.
    get filename.extension
  5. End your FTP session.
    quit