Contacting IBM Support
IBM® Support assists with product defects, answers FAQs, and helps users resolve problems with the product.
Before you begin
Before you contact IBM Support, your company or organization must have an active IBM maintenance contract, and you must be authorized to submit problems to IBM. For more information about the types of available support, see Support portfolio. For more information about how to request access to your company's IBM® Support account, see Requesting access to your company's IBM Support account.
About this task
All contact with IBM Support is done by using support cases. After you open a case, you can view and track its progress.
You can open a case from the web, chat, or by phone. For more information, see Get help with your products.
Each support case must represent a single problem, not multiple problems. If your case contains, for example, five subproblems, reduce the scope of the case to one subproblem. Then, create four new cases, one per subproblem.
Procedure
To open a case with IBM Support: