User interface issues

Take the following steps for issues with the user interface.

If the user interface reports an error, for example, Request undefined, Fatal error, or Parser error, take the following actions:

1. Clear all web browser cache and start a new web browser session for the web client.
2. Reset all user preferences by clicking My Account > Reset all user preferences .
3. If that does not solve the problem, gather a HAR file with problem reproduced. Follow the steps for the browser that you use.
4. To generate a HAR file in Chrome:
   1. Open Google Chrome and login to the user interface.
   2. From the Chrome menu bar, click .
   3. Select More Tools > Developer Tools.
   4. From the panel, select the Network tab.
   5. Start recording. If the tab did not open in record mode, click to start recording.
   6. Select the Preserve log checkbox and click Clear to clear out any existing logs from the Network tab.
   7. Reproduce the issue while the network requests are being recorded.
   8. After you reproduce the issue, right-click anywhere on the grid of network requests. Select Save all as HAR with content and save the file to your computer.
5. To generate a HAR file in Firefox:
   1. Open Firefox and log in to the user interface.
   2. From the Firefox menu bar, click .
   3. Click More tools.
   4. Click Web Developer Tools.
      The Developer Network Tools opens a docked panel.
   5. Click the Network tab.
   6. Reproduce the issue. The activities are then generated in the Developer Network Panel.
   7. Right-click anywhere under the File column and click Save all as Har.
6. Verify that the HAR file does not contain personal information, sensitive personal information, and PCI DSS data.
7. Upload the following files to the case:
   • The HAR file with the reproduced problem.
   • Screen captures that show the problem.
   • The cfg.zip, including general configuration and audit and system logs.

   For more information, see Sending information to IBM Support.