9: Stakeholder Communications

Control objective 9.1

Communication channels are defined and made available for customers, installers, integrators, and other relevant parties to report and receive information on security issues and mitigation options.

All staff who is involved in IBM® Safer Payments implementation and support is educated regarding PCI DSS requirements and is supplied with training materials. The same applies to staff of our resellers and integrators, if they support IBM Safer Payments installations in scope of PCI DSS.

Training materials are reviewed/updated at least annually, and whenever a new software version is released.

To obtain the most current set of the training materials, request them from your account manager.