You can often find solutions to problems by searching IBM® knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
About this task
You can find useful information by searching the IBM Documentation. However, sometimes you
must look beyond the documentation to answer your questions or resolve problems.
Procedure
To search knowledge bases for information that you need, use one or more of the following
approaches:
- Find the content that you need by using the IBM Support portal.
The IBM Support portal is a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. Go to the IBM Support portal to access the IBM electronic support portfolio from one place. You can tailor the pages to focus on the information and resources that you need for problem prevention and faster problem resolution.
- Search for content by using the IBM masthead
search.
You can use the IBM masthead search by
typing your search string into the Search field at the beginning of any ibm.com® page.
- Search for content by using any external search engine, such as Google, Yahoo, or
Bing.
If you use an external search engine, your results are more likely to include
information that is outside the ibm.com domain. However,
sometimes you can find useful problem-solving information about IBM products in newsgroups, forums, and blogs that are not on ibm.com.
Tip:
If you are looking for information about an IBM product, include
IBM
and the name of the product in your search.