Latency issues

Take the following steps for latency issues.

Procedure

  1. Make sure that the Monitor latency setting is enabled in the Message types that have latency problem. Set Latency threshold to a value that you want to monitor.
  2. Make sure that the latencies related KPIs are enabled.
  3. Upload the following files to the case.
    • The response from getSystemInformation request.
    • The cfg.zip, including general configuration, audit and system logs, and latency logs of the instance that has latency.
    • The kpi folder of the instance that has latency.

    For more information, see Sending information to IBM Support.