Kafka interface issues

Take the following steps for issues with the Kafka interface.

Procedure

  1. Ensure that the following Kafka related event log messages are turned on:

    #769, #770, #780, #787, #788, #789

  2. If IBM® Safer Payments is not reading everything from Kafka system, run the following command on the Kafka broker to check the current state: 
    <kafka install directory>/bin/kafka-consumer-groups --bootstrap-server <kafka broker> --describe --group <groupname>
  3. Reproduce the problem.
  4. Upload the following files to the case:
    • The cfg.zip. If you cannot send the full cfg.zip, at least send:
      • all the InboundEndpoint files and settings.iris from the cfg folder.
      • IBM Safer Payments system event logs and audit event logs in the log folder.
    • The above mentioned Kafka command to show the Kafka broker status.

    For more information, see Sending information to IBM Support.