Error when stopping services during server upgrade

When you upgrade the IBM RPA on premises server, the server installer might be unable to stop the Windows services used by the server, and you must do it manually.

Before you begin

To perform the following procedure, you must be a Platform Administrator.


  1. Uninstall the server.
  2. Manually disable the following services:
    1. IBM RPA: WDGAutomationService
    2. ILMT: IBMRPAWDGLicenseMetricService
    3. NLP: IBMRPAWatsonNLPRuntimeService
    4. UMS: umsServer
  3. Reinstall the server.