IVR commands

Use the IVR commands to answer, ask, and end calls, play and record audios, and send DTMF digits in an IVR communication.

Starting from IBM RPA 23.0.3, all commands from this category are removed from the product due to the removal of Interactive Voice Response (IVR). For more information, see Removed.

Important:As a result from these commands removal on IBM RPA 23.0.3, they no longer work on newer IBM RPA client versions.

  • Answer Call
    Answers a telephone call for an IVR communication.

  • Ask Grammar
    Asks and acknowledges an intention in the user's sentence based on a grammar file.

  • End Call
    Ends a telephone call between IVR bot and user in an IVR communication.

  • Play Audio File
    Plays an audio file during the IVR communication.

  • Record Audio
    Starts audio recording during the IVR communication.

  • Send DTMF
    Sends a signal through the DTMF interface during the telephone call in an IVR communication.