Developing a digital assistant
Learn how to develop a digital assistant in IBM Robotic Process Automation.
Starting from IBM RPA 23.0.3, Interactive Voice Response (IVR) is removed from the product. For more information, see Removed.
To develop a digital assistant, you need to:
Requirements for developing digital assistants
Review the requirements to develop a digital assistant in IBM RPA SaaS and IBM RPA on premises offerings.
Define the bot's Language
The first step to create a chatbot is to define a language.
Supported languages for chatbots
See details about the supported languages for chatbots.
Start and end the connection engine with the bot
Start the execution context of a chatbot.
Send and receive messages
Interact with the user sending and receiving text messages.
Add media to message
Add media to the text messages.
Putting the user on hold
Put the user on hold when the bot executes other automation processes in the interaction.
Redirects the user from Web Chat to another web page.
Attach the bot scope
Modularize your bot attaching the execution context to other scripts.