Developing a digital assistant

Learn how to develop a digital assistant in IBM Robotic Process Automation.

Starting from IBM RPA 23.0.3, Interactive Voice Response (IVR) is removed from the product. For more information, see Removed.

To develop a digital assistant, you need to:

• Requirements for developing digital assistants
  Review the requirements to develop a digital assistant in IBM RPA SaaS and IBM RPA on premises offerings.

• Define the bot's Language
  The first step to create a chatbot is to define a language.

• Supported languages for chatbots
  See details about the supported languages for chatbots.

• Start and end the connection engine with the bot
  Start the execution context of a chatbot.

• Send and receive messages
  Interact with the user sending and receiving text messages.

• Add media to message
  Add media to the text messages.

• Putting the user on hold
  Put the user on hold when the bot executes other automation processes in the interaction.

• Redirect user
  Redirects the user from Web Chat to another web page.

• Attach the bot scope
  Modularize your bot attaching the execution context to other scripts.