Collecting logs for IBM Support

Starting from version 23.0.16, IBM RPA's client and server installations come with a command-line tool that automatically collects log and config files and packages them into a single compressed file.

If you experience problems with IBM RPA, contact IBM Support and send them your compressed file to speed up the process.

Procedure

The following procedure applies to both client and server applications.

  1. Open Windows PowerShell.

  2. Change to the Commom_Files folder where IBM RPA is installed.

    cd C:\Program Files\IBM Robotic Process Automation\{CLIENT OR SERVER}\Commom_Files
    • The default path to the server is C:\Program Files\IBM Robotic Process Automation\IBM Robotic Process Automation Server\Commom_Files.
    • The default path to the client is C:\Program Files\IBM Robotic Process Automation\IBM Robotic Process Automation Client\Commom_Files.

  3. Run the tool with the option to collect files:

    rpatool.exe --mustgather

  4. If the tool runs successfully, you must see a compressed file appear in your Desktop.

  5. Send the compressed file to your IBM Support representative.

Collected files

If you run a version of IBM RPA that does not have the tool, you can manually collect the following files in their respective locations:

Server

  • C:\Program Files\IBM Robotic Process Automation\IBM Robotic Process Automation Server\Api\Web.config
  • C:\ProgramData\IBM Robotic Process Automation\LOG\Api
  • C:\ProgramData\IBM Robotic Process Automation\LOG\bot.log
  • C:\ProgramData\IBM Robotic Process Automation\Setup\SetupServerServices.log
  • C:\ProgramData\IBM Robotic Process Automation\Setup\SetupServices.log
  • C:\ProgramData\IBM Robotic Process Automation\OnPremiseService.log

Client

  • %localappdata%\IBM Robotic Process Automation\Studio.log
  • %localappdata%\IBM Robotic Process Automation\Vault.log
  • %localappdata%\IBM Robotic Process Automation\Launcher.log
  • C:\ProgramData\IBM Robotic Process Automation\AgentService.log
  • C:\ProgramData\IBM Robotic Process Automation\Setup\SetupServices.log
  • C:\Program Files\IBM Robotic Process Automation\IBM Robotic Process Automation Client\WDG.Automation.AgentHost.exe.config
  • C:\Program Files\IBM Robotic Process Automation\IBM Robotic Process Automation Client\Studio.exe.config
  • C:\Program Files\IBM Robotic Process Automation\IBM Robotic Process Automation Client\Launcher.exe.config
  • C:\Program Files\IBM Robotic Process Automation\IBM Robotic Process Automation Client\Vault.exe.config