Requesting a bot integration with the Microsoft Teams channel

Learn how to integrate an IBM RPA chatbot with Microsoft™ Teams channel if you use the IBM RPA SaaS offering. This procedure includes the request of a chatbot instance.

Before you begin

This topic assumes that you have a chatbot script ready to deploy on the Microsoft™ Teams channel. For more information on how to request a chatbot instance to integrate it with other communication channels, see Integrating the chatbot with channels in IBM RPA SaaS.

Requirements

Table 1. Licenses required to deploy a chatbot script.

License Minimum required
Bot Runtime 1¹

¹ You need at least one Bot Runtime license for each chatbot script. Go to the License page (https://localhost:8099/web/en-US/license) on the machine where IBM RPA was installed to view license data.

Important:Starting from version 23.0.3, the License page (https://localhost:8099/web/en-US/license) isn't available anymore because of the removal of License ID and License password and implementation of installation keys. For details on proxy, region, or status, go to the IBM RPA Client page (https://localhost:8099/web/en-US/ibmrpaclient) instead.

Procedure

  1. Navigate to IBM Support 🡥.
  2. Open a case with support.
  3. Attach the following data on the case:
    • Chatbot name (or bot handle). The chatbot name must be unique, provide at least three options of names.
    • Communication channel name.
    • IBM RPA Control Center tenant name.
    • IBM RPA tenant's region, for example, AP1.
  4. Wait for support to contact you to share the URL of the bot embed code.

What to do next

Follow the procedures to map the chatbot script and test it in the Microsoft™ Teams channel:

  1. Create a chat mapping for your IBM RPA chatbot script.
  2. Test your Microsoft™ Teams bot integration:
    1. Paste the URL of the bot embed code in the address bar on a browser.
    2. Choose an application to open the Microsoft™ Teams bot.
    3. Interact with the bot listed in your contact list.