Editing the orchestration process' SLA configuration
You can track service-level agreements (SLA) in your orchestration process. An SLA is a metric used in real-time by the orchestration process to audit the orchestration effectiveness and suggest improvements.
About this task
This procedure is part of the steps to configure an orchestration process. See Configuring an orchestration process for more information.
Procedure
In the SLA Configuration tab, fill out the following form:
- In Target Waiting Time, type the expected average time interval for an orchestration process instance to wait to start being processed.
- In Waiting Time Required Service Level, type the minimum acceptable percentage of instances required to meet this target.
- In Target Handling Time, type the expected average time interval for an orchestration process instance to finish the whole process after starting.
- In Handling Time Required Service Level, type the minimum acceptable percentage of instances required to meet this target.
- In Target Processing Time, type the expected average time interval, including the waiting time, for an orchestration process instance to finish the entire process.
- In Processing Time Required Service Level, type the minimum acceptable percentage of instances required to meet this target.
What to do next
You need to edit the orchestration process' steps. See Editing the orchestration process steps to learn how to edit them.