Knowledge base

This document describes the basic concepts on creating, training, and using knowledge base models.

The knowledge base model in IBM Robotic Process Automation is a machine learning model that uses structured data to answer questions. The user must structure the data in a spreadsheet with the xlsx extension.

A knowledge base model can return the approximate best answer for given text input. Knowledge Base models integrate with digital assistants, but knowledge base model usage can apply to any automation that must return the best answer given user input, such as emails and support tickets.

See the following documentation to learn how to create, train, and use a knowledge base:

• Creating a knowledge base file
• Creating a Knowledge Base model
• Training a Knowledge Base model
• Using a Knowledge Base model