Send DTMF
Sends a signal through the DTMF interface, allowing users to use the telephone numeric keypad to perform some action during the telephone call.
Starting from IBM RPA 23.0.3, this command is removed from the product. For more information, see Removed.
Command availability: IBM RPA SaaS and IBM RPA on premises
Script syntax
IBM RPA's proprietary script language has a syntax similar to other programming languages. The script syntax defines the command's syntax in the script file. You can work with this syntax in IBM RPA Studio's Script mode.
ivrSendDtmf --value(String) (String)=value
Input parameter
The following table displays the list of input parameters available in this command. In the table, you can see the parameter name when working in IBM RPA Studio's Script mode and its Designer mode equivalent label.
Designer mode label | Script mode name | Required | Accepted variable types | Description |
---|---|---|---|---|
Value | value |
Required |
Text |
Dialing number thas should be sent by the DTMF. |
Output parameter
Designer mode label | Script mode name | Accepted variable types | Description |
---|---|---|---|
Sucess | value |
Text |
Returns True if successful sending DTMF signal, or False otherwise. |
Example
When determining the digit "1" for the bill of exchange duplicate request and digit "2" to terminate the call, the Send DTMF command, in this context, is used to send the digit "1" if the value entered by the user is "1".
defVar --name voiceEngine --type SpeechEngine
defVar --name languageEnglish --type Language
defVar --name userName --type String
defVar --name digitUser --type Numeric
// Create the vocalization and language that will be used by the IVR.
googleEngine --culture "en-US" --voice "en-US-Standard-D" voiceEngine=value
createLanguage --culture "en-US" --speech ${voiceEngine} languageEnglish=value
botConnect --type "Ivr" --language ${languageEnglish} --timeout "00:02:00"
botAskName --beep --text "Hello,what\'s your name?" --textformat "0" --timeout "00:02:00"
botAskNumber --beep --text "${userName}, to request the duplicate of your ticket, press key 1. Or, to end the call, press key 2." --textformat "0" --timeout "00:02:00" digitUser=first
// Analyze if the number sent by the user is "1" or "2", and for "1" a DTMF signal is sent.
if --left "${digitUser}" --operator "Equal_To" --right 1
ivrSendDtmf --value 1
botSay --language ${languageEnglish} --text "\"${userName}, thanks for contacting us! We\'ll send the bill to youre-mailsoon." --textformat "0"
if --left "${digitUser}" --operator "Equal_To" --right 2
botSay --text "${userName}, we are finalizing our contact, thanks!" --textformat "0"
endIf
endIf
botDisconnect
Starting from IBM RPA 23.0.3, this window isn't available due to the IVR removal. For more information, see Removed.