Frequently asked questions

How do I search the product documentation?

If you are on IBM RPA Studio, go to the Help tab in the IBM RPA Studio Ribbon, and click Help.

If you are on the IBM RPA Control Center, click the profile icon, and click Documentation.

What is IBM Robotic Process Automation?

IBM Robotic Process Automation is a hybrid-architecture tool that feature technologies to automatize recurring processes by replacing highly repetitive tasks to help workers spend their time in tasks that require more cognitive thinking.

How do I get access to the platform?

IBM Robotic Process Automation offers several deployment options. Each option has its own steps to setup the environment. Refer to the Getting access to the platform topic for instructions on each offering.

What about pricing?

For information about pricing or to talk to an expert, refer to the IBM Robotic Process Automation pricing topic.

Is there a trial version for IBM Robotic Process Automation?

Yes there is! Sign up for the trial version to get your hands-on IBM Robotic Process Automation for 30 days at no-cost.

What are the known issues and limitations of IBM Robotic Process Automation?

Refer to the Known issues and limitations topic.

How do I request support for IBM Robotic Process Automation?

You can request support and assistance by navigating to IBM Support Portal.

Are there IBM Robotic Process Automation training courses?

Navigate to IBM Robotic Process Automation Training to explore, learn, and succeed with IBM RPA.

How do I see my user's role and permissions?

To check your user's role and permissions:

1. Log in to IBM RPA Control Center.
2. In the administer menu, click the Access > Users tab.
3. In the list of users, click the user name.
4. In the Roles tab, you can check which roles the user is assigned to. Click each role to view its specific permissions.
5. In the Team tab, you can check which teams the user is assigned to. Click each team to view its specific roles.

How do I monitor my license usage?

To monitor the license usage of each offering of IBM Robotic Process Automation, refer to the Monitoring license usage topic.

When I try to access the IBM RPA Studio, I get a message saying I don't have access to that application. What do I need to do?

When a new tenant is created, the first user is created with the Tenant Administrator role, who does not have permission to log in to IBM RPA Studio. Use the following procedure to give users the permission to access IBM RPA Studio.

1. Log in to the IBM RPA Control Center and click the Access tab.
2. From the Users list, select the user.
3. Click Manage roles.
4. Add the Bot developer role to the user, and save the changes.

What are the main capabilities of IBM Robotic Process Automation?

• Recorder that watches your inputs and converts them to commands actions across various applications such as Windows™, Java™, and SAP™.
• Support to run scripts like JavaScript, Windows™ script, and R script.
• Ability to schedule bots, call them through the API, or launch them on demand.
• Low-code authoring application to develop bots in a graphical interface by dragging commands into your script, or by coding with the authoring scripting language.
• Concurrent bot execution to increase scalability and run multiple bots on the same virtual host.

I'm trying to use the IBM RPA Recorder tool to map controls from an application but nothing happens, what can I do?

1. Set your Windows display to a 100% scale. For more information, see View display settings in Windows 10! 🡥.
2. Restart IBM RPA Studio.