Putting the user on hold
When you automate processes that run together with digital assistant interaction, deal with rests is an important piece. In this case, you need to put the user on hold while the automated processes occur.
Starting from IBM RPA 23.0.3, support for Interactive Voice Response (IVR) is removed from the Bot Start On Hold and End Wait commands due to the removal of IVR. For more information, see Removed.
Before you begin
Follow the procedures using the Designer tab in IBM RPA Studio.
Procedure
Use the Bot Start On Hold and End Wait commands to deal with rests and to put the user on hold:
- Insert the Bot Start On Hold command in the script.
- Insert a text message in the Message input parameter.
The End Wait command is automatically added to the script after saving the Bot Start On Hold command.
Results
In every message that the user sends to the bot during the on-hold time, the bot sends the default message again. Stop the on hold using the End Wait command. See the command documentation for more details.