Scanner initialization error

38750089 - A scanner failed to initialize.

Explanation

A scheduled vulnerability scan is unable to connect to an external scanner to begin the scan import process.

Scan initialization issues are typically caused by credential problems or connectivity issues to the remote scanner. Scanners that fail to initialize display detailed error messages in the hover text of a scheduled scan with a status of failed.

User response

Follow these steps:

  1. Click the Admin tab.
  2. On the navigation menu, click Data Sources.
  3. Click Schedule VA Scanners icon.
  4. From the scanner list, hover the cursor in the Status column of any scanner to display a detailed success or failure message.