Scan tool failure

38750118 - A scan has been stopped unexpectedly, in some cases this may cause the scan to be stopped.

Explanation

The system cannot initialize a vulnerability scan and asset scan results cannot be imported from external scanners. If the scan tools stop unexpectedly, the system cannot communicate with an external scanner. The system tries the connection to the external scanner five times in 30-second intervals.

In rare cases, the discovery tools encounter an untested host or network configuration.

User response

Select one of the following options:

  • Use the System and Licence Management window to review the configuration for external scanners to ensure that the gateway IP address is correct.
  • Ensure that the external scanner can communicate through the configured IP address.
  • Ensure that the firewall rules for your DMZ are not blocking communication between your appliance and the assets you want to scan.