External scan gateway failure

38750119 - An invalid/unknown gateway IP address has been supplied to the external hosted scanner, the scan has been stopped.

Explanation

When an external scanner is added, a gateway IP address is required. If the address that is configured for the scanner is incorrect, the scanner cannot access your external network.

User response

Select one of the following options:

Review the configuration for any external scanners to ensure that the gateway IP address is correct.
Ensure that the external scanner can communicate through the configured IP address.
Ensure that the firewall rules for your DMZ are not blocking communication between your appliance and the assets you want to scan.