Reinstalling IBM QRadar Risk Manager by using Factory re-install

You can restart and reinstall your IBM® QRadar® Risk Manager appliance by using the factory installation option.

Before you begin

Ensure that you have your activation key, which is a 24-digit, 4-part, alphanumeric string that you receive from IBM. You can find the key in these places:

  • Printed on a sticker that is placed on your appliance.
  • Included with the packing slip, where all appliances are listed along with their associated keys.

To avoid typing errors, the letter I and the number 1 (one) are treated the same, as are the letter O and the number 0 (zero).

If you do not have an activation key for your QRadar Risk Manager appliance, contact Customer Support (

Software activation keys do not require serial numbers.


  1. Reboot your QRadar Risk Manager appliance.
  2. Select Factory re-install.
  3. Type flatten to continue.
    The hard disk is partitioned and reformatted, the OS is installed, and then QRadar Risk Manager is reinstalled. You must wait for the flatten process to complete. This process can take up to several minutes, depending on your system.
  4. Type SETUP.
  5. Log in to QRadar Risk Manager as the root user.
  6. Read the information in the window. Press the Space bar to advance each window until you reach the end of the document. Type yes to accept the agreement, and then press Enter.
  7. Type your activation key and press Enter.
  8. Follow the instructions in the wizard.

    This process typically takes several minutes.

  9. Press Enter to select OK.
  10. Press Enter to select OK.